** AWARD PENDING **Titan Technologies is seeking a Network Operations Manager to oversee daily operational support of enterprise network environments. This includes the management of the Network Operations Center's (NOC) performance, monitoring, ticketing workflows, incident management, network and facility maintenance and SLA compliance. This role ensures the NOC and network operations function as a fully integrated, high-performance operational center.
The Network Operations Manager leads operational staff and ensures effective execution of monitoring, escalation, and service restoration processes.
Duties and Responsibilities:- Manage day-to-day network operations supporting distributed enterprise environments.
- Ensure 24x7x365 NOC operational coverage, monitoring, and incident response.
- Coordinate response to network outages, degradations, and performance issues.
- Enforce incident, problem, and change management processes.
- Track and report operational metrics related to availability and service performance, executive dashboards, event correlation, including real-time service visibility.
- Maintain operational discipline, runbooks, SOPs, escalation procedures, and ticketing workflows.
- Support continuity of operations, including remote or alternate staffing models.
- Supervise NOC staff, shift leads, analysts, and escalation resources.
- Coordinate with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and customer organizations.
- Lead response efforts for high priority and major incidents.
- Oversee NOC training programs, certification paths, and competency development.
- Conduct Root Cause analyses (RCAs) and implement permanent corrective actions to prevent recurrence.
- Manage deployment of new services, circuits and network devices and ensure quality and timeliness.
- Implement process improvements and introduce tools/automation to enhance operational efficiency.
You MUST have:- At least 5 years of experience in network operations, monitoring, troubleshooting and provisioning, including at least 2 years in a managerial or supervisory role.
- Proven leadership of 24x7x365 enterprise-class operations.
- Strong understanding of ITIL best practices, incident management and service operations.
- Technical background in monitoring, routing/switching, provisioning, firewall basics and service assurance.
- ITIL 4 Foundation certification required.
Education:- Bachelor's degree in Information Technology or a related field.
- Equivalent work experience of 5 years may be substituted for a degree.
