ActioNet, Inc

Network Operations Engineer Tier 3 SR

ActioNet, Inc • $90K — $120K *
Vienna, VA 22182In-Person
Telecommunications & Hardware
5 - 7 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • Technical BA/BS degree or equivalent experience in network operations
  • 7 years of experience in a similar role or 10 years with a high school/associate degree
  • Proficient in DoD IT security requirements and tools such as MS Office
  • Certifications: DoD 8570 IAT II, CCNA-SEC, CCNP, or CCDP
  • Active Secret clearance required

Responsibilities

  • Provides hands-on technical labor for all network devices
  • Monitors network assets according to established SLAs
  • Conducts break/fix and maintenance tasks on network equipment
  • Troubleshoots complex network issues and coordinates resolution efforts
  • Resolves configuration issues and manages account administration
  • Offers subject matter expertise in LAN, WAN, and firewall technologies
  • Trains junior NOC technicians and creates knowledge articles for issue resolution

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k) Savings Plan
  • Paid Time Off (PTO) & 11 Paid Holidays
  • Life and Disability Insurance
  • Education and Professional Training
  • Flexible Spending Accounts (FSA)
  • Employee Recognition and Referral Programs
  • Employee Assistance & Identity Theft Protection
Full Job Description
Description

ActioNet is seeking a Senior Network Operations Engineer (Tier III) to join our team in the DMV are. Travel is required for this position. This is a Mission Essential position designated per and requires 12-hour rotating shifts, including weekdays and weekends.

We are looking for a multi-disciplined senior network engineer with experience maintaining and fixing wired, wireless, and mobile broadband solutions in response to network faults, errors, incidents, and problems.

Responsibilities
  • Provides touch labor for all network devices.
  • Oversees monitoring of network assets per SLAs.
  • Performs break/fix and maintenance activities.
  • Deals with more complex network issues, requiring a deeper understanding of the support IT infrastructure. Monitors network dashboards, analyzing problems, troubleshooting escalated incidents, coordinating, and reporting all operational information concerning the enterprise network infrastructure.
  • Common tasks include resolving configuration issues and account administration.
  • Provides subject matter expertise for LAN, WAN, firewalls, and other network technologies.
  • Trains junior NOC technicians via knowledge transfer and creation of knowledge articles. Investigates and diagnoses incidents to restore failed network services as quickly as possible.
  • Leads root cause analysis and suggests resolutions for network infrastructure problems. Installs and supports remote access platforms such as VPN, Terminal Services, and Citrix.
  • Has a fundamental understanding of network engineering concepts and adapts to emerging technologies as they are introduced to the environment. Knowledge of network protocols such as OSPF, BGP, and EIGRP.
  • Experience with Cisco command line interface and configuration.
  • Troubleshoots complex problems to closure.
  • Hands-on technical position that provides Tier 3 technical expertise.
  • Experience working with wireless technologies, VPNs, IPSs, WAN Accelerators, and associated technologies.
  • Communicates clearly and succinctly, both written and orally, and presents products and ideas in a business-like manner.

Required Qualifications & Skills
  • Degree: Technical BA/BS degree;
  • Experience: 7 years with bachelor's degree;
  • Commensurate: High School diploma or associate degree with a minimum of 10 years performing as a Network Operations
  • Support Engineer supporting large, complex networks in a Network Operations Center environment;
    Specific Skills: Experience with DoD IT security requirements; proficient with MS Office Suite (Word, Excel, PowerPoint, Visio);
  • Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
    Certification(s): DoD 8570 IAT II Baseline Certification (CompTIA Security+ CE or CCNA-SEC); CCNP or CCDP or equivalent;
  • Clearance: Secret


  • Medical, Dental, and Vision Insurance
  • 401(k) Savings Plan
  • Paid Time Off (PTO) & 11 Paid Holidays
  • Life and Disability Insurance
  • Education and Professional Training
  • Flexible Spending Accounts (FSA)
  • Employee Recognition and Referral Programs
  • Employee Assistance & Identity Theft Protection

About ActioNet, Inc

ActioNet, Inc. is a provider of information technology services to the federal government and commercial clients. The company offers a range of services, including software development, cybersecurity, cloud computing, and data analytics. ActioNet has been recognized for its work in the federal sector, and has received numerous awards for its performance and customer service. The company is headquartered in Rockville, Maryland, and has additional offices in Vienna, Virginia, and Honolulu, Hawaii.
Learn more about ActioNet, Inc
Size
1,000 employees
Industry
Information Technology
Founded
1998
* Ladders Estimates

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