Network Operations Engineer II - Client OnsiteWork Location: Denver, COOur Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed data center network. This role requires deep expertise in network infrastructure, routing, switching, troubleshooting, and operational support.
The Tier 2 Engineer serves as the primary escalation point for Tier 1 engineers, taking ownership of complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations.
Key ResponsibilitiesAdvanced Network Operations & Troubleshooting
- Operate and troubleshoot a globally based Data Center network, including routing and switching devices.
- Perform fault isolation and resolution, diagnosing Layer 1-3 network issues.
- Take ownership of escalated cases from Tier 1 engineers, ensuring a successful resolution.
- Manage and escalate critical events, communicating clearly and concisely with stakeholders.
- Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.
- Detect and diagnose various error/failure conditions across an array of network device types.
- Provide hands-on support for network incidents, collaborating with engineering teams when required.
Incident Response & Escalation Support
- Provide Tier 2 support for all Data Center Network Repair issues, assisting Tier 1 engineers with advanced troubleshooting.
- Serve as the escalation point-of-contact during business hours, handling troubleshooting, tooling, and process issues.
- Coordinate with DC facilities teams on maintenance activities impacting network infrastructure.
- Own incident response processes, including escalations to higher-level support teams when necessary.
- Rapidly respond to major network incidents, supporting SEV initiation and resolution processes.
Network Monitoring & Optimization
- Monitor the DC network infrastructure ticket queues, ensuring timely and accurate responses to alerts.
- Track and document incident resolution steps, maintaining accurate logs in ticketing systems.
- Proactively identify and resolve network performance issues, optimizing existing configurations.
- Develop and maintain network change documentation, including VLAN, subnet, and DNS modifications.
Automation & Continuous Improvement
- Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.
- Identify areas for automation to improve efficiency.
- Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs.
- Support network optimization efforts, participating in capacity planning and scaling initiatives.
Process & Asset Management
- Document and optimize operational processes and procedures, ensuring alignment with best practices.
- Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements.
- Ensure accurate inventory and documentation in collaboration with audit and asset management teams.
- Monitor tickets for adherence to SLAs, ensuring prompt issue resolution.
Required Qualifications & Skills
Technical Skills
- Expertise in Data Center networking, including rack installations, routers, switches, VLANs, and routing protocols (BGP, OSPF, MPLS, etc.).
- Strong experience troubleshooting Layer 1-3 network issues in a large-scale production environment.
- Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).
- Advanced knowledge of troubleshooting IP transport/transmission networks and transceivers.
- Experience capturing and analyzing network traffic for troubleshooting.
- Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent).
Soft Skills & Work Ethic
- Strong analytical skills, problem-solving mindset, and ability to work autonomously.
- Excellent communication and documentation skills for incident tracking and resolution.
- Proven ability to work in a fast-paced, mission-critical environment.
- Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues.
Experience & Education
- Bachelor's degree in Computer Science, Networking, or a related field (or equivalent experience).
- 5+ years of network operations experience, with a focus on Data Center networks.
- Certifications preferred:
- CCNP (Cisco Certified Network Professional)
- JNCIP (Juniper Networks Certified Internet Professional)
- ITIL v4 (for incident and service management)
Salary Range$72,960.00 - $115,200.00 USD (Salary)
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
