TeleTech

Network Operations Administrator

TeleTech$62K — $141K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of experience with network administration
  • Expertise in large-scale enterprise networks and campus switching
  • Familiarity with STIG or ACAS protocols, and basic PowerShell scripting
  • Secret clearance required
  • HS diploma or GED
  • CompTIA Security+ and Network Certification (e.g., CCNA) mandatory

Responsibilities

  • Ensure stable operations of legacy network infrastructure
  • Administer and maintain device configurations and network policies
  • Monitor and respond to network alerts and incidents
  • Execute patching, firmware updates, and compliance checks
  • Maintain CMDB accuracy and device inventories
  • Assist with cybersecurity reports and STIG reviews
  • Support network cutovers and maintain operational documentation

Benefits

  • Health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and tuition assistance
  • Professional development opportunities
  • Recognition awards program for exceptional performance
Full Job Description
Network Operations Administrator
The Opportunity:

Operate a legacy network, ensuring stable operations of key infrastructure services, device configurations, identity services, patching, monitoring, and troubleshooting. Provide foundational support that strengthens operational readiness and prepares installations for modernization activities. Ensure daily stability and hygiene of infrastructure services, device images, and access controls. Administer and maintain L2 or L3 device configurations, images, golden baselines, and network policies. Support core infrastructure services, including AD, VLAN, TCP, IP, DNS, DHCP, TACACS+, RADIUS, and certificate deployments. Execute patching, firmware updates, vulnerability mitigation, and configuration compliance. Monitor network management systems, respond to alerts, perform triage, resolve incidents, and manage ticket queues or SLA execution. Maintain CMDB accuracy, device inventories, and backup or restore procedures. Assist with STIG reviews, ACAS remediation, and cybersecurity reporting tasks. Support SAT execution, network cutovers, and technology transition activities. Maintain and update Standard Operating Procedures (SOPs), runbooks, and shift handoff documentation.

You Have:
  • 4+ years of experience with administration
  • Experience with campus switching, WLAN operations, identity or NAC services, and large-scale enterprise networks
  • Experience with STIG or ACAS protocols, and basic scripting with PowerShell
  • Ability to provide onsite support
  • Secret clearance
  • HS diploma or GED
  • DoD 8570 or 8140 CompTIA Security+ Certification
  • Network Certification such as CCNA Certification


Nice If You Have:
  • Experience with NetApp or SAN
  • Experience in SD-WAN or SD-Access implementation with various vendors, including Palo Alto, Juniper, Cisco, or Versa
  • Experience scripting with Python
  • Microsoft or VMware Certifications
  • CISSP or CompTIA CySA+ Certification
  • Cloud Certifications such as AWS Certified Solutions Architect Certification


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $62,000.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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