Position Purpose
The IS Network Lead is an integral part of the Alaska Digital & IS team and is responsible for maintaining the Networking & Infrastructure requirements of the Alaska Business Unit, including Anchorage and North Slope operations, development and exploration activities.
Key Accountabilities & Responsibilities
Strategy, Standards and governance- Champion the Alaska business unit's technology direction and strategy for network and infrastructure services.
- Hold regional accountability for input and decision-making in the creation of Santos IS Network Standards.
- Align all network and infrastructure solutions with Santos' architecture principles and the unique needs of the Alaska business unit.
- Represent the business unit in architectural and governance forums where network decisions could have a regional impact.
- Conduct regular system design and capacity planning to keep infrastructure ahead of near-term growth and consistent with long-term Santos strategy.
- Build, maintain and enforce network and infrastructure standards, roadmaps and strategies in compliance with company and regulatory requirements.
Service, Delivery and Performance- Lead voice and data Network Solutions teams across day-to-day operations, production support and active IS projects.
- Monitor network health and ensure performance deviations are investigated and resolved promptly.
- Build effective relationships with Santos IS support groups to deliver integrated solutions and resolve incidents.
- Set and manage priorities of regional and local support teams.
- Serve as the primary escalation point across the business, IS and third-party vendors to maintain service levels.
- Oversee end-to-end field network delivery, maintaining change management practices and accurate system documentation.
- Track service level agreement compliance and escalate improvement opportunities to the Regional IS Operations Manager.
- Drive network and infrastructure support teams to meet performance targets and regional business requirements.
- Carry out infrequent site visits to verify operational environments are performing as required.
Vendor and Contractor Management- Ownership of IS service contracts for network and infrastructure service providers within the region, ensuring third-party services are secure and reliable and that key KPIs (e.g. critical service levels, key measures) are upheld.
- Oversee 3rd party support contractors for delivery of:
- Office and field networking requirements
- Network design
- Datacentre and server hardware
- Virtualisation
- Cloud computing
- Other infrastructure components
- Write and manage delivery of Scopes of Work for completion by 3rd party contractor(s).
- Manage and review internal and external changes to ensure alignment of tasks and execution windows meet business requirements for minimal disruption.
- Manage the purchasing, selection and installation of required infrastructure including server infrastructure and network hardware.
Financial, Stakeholder and Projects- Partner closely with Santos business areas and Global IS personnel to ensure network and infrastructure requirements are met and evolve with the needs of respective IS services.
- Lead the handoff from construction into D&IT Operations as the primary point of contact, covering:
- Network and infrastructure requirements, budgets, schedule, scope boundaries and contractor selection.
- Smooth transition from engineering to operations.
- Manage budget planning, forecasting and actuals for regional network & infrastructure requirements, including oversight of operational costs and capital improvements.
- Represent the business unit as the key stakeholder for the delivery of network and infrastructure improvements and changes.
- Align and coordinate with the Regional Telecom Lead to ensure seamless operations across all remote operational facility network deployments.
- Direct IS resources on projects to deliver consistent implementations in line with short and long-range regional deployment plans.
Formal Qualifications
Essential- Bachelor's degree in an appropriate field (or equivalent practical experience would be considered)
Highly Regarded- Industry / technology certifications (ie. CCNA)
- General knowledge and awareness of OSHA regulations and industry safety guidelines pertaining to Telecommunications
- Networking route & switch experience
Experience
- 5 to 10 years of relevant technical expertise in data center, server infrastructure, or enterprise network delivery
- Supervising and managing converged voice and data networks
- Exceptional knowledge of infrastructure maintenance and delivery
- Experience leading technical discussions and making decisions on course of action
- Managing and leading teams of professionals and/or individual contributors
- Proven experience in successfully managing the delivery of multiple concurrent projects
- Technically aware across infrastructure technologies including Server, Cloud and Storage
- Troubleshooting skills to independently research and resolve infrastructure related issues
- Communication and interpersonal skills that enables both independent and/or team approach to assigned technical work tasks with external and internal teams.
