Provides direct supervisory oversight for the daily operations and performance of assigned language services department team members. Mentors staff to ensure the efficient, professional, and consistent delivery of services, while spearheading policy improvements that prioritize patient safety, promote inclusivity, and maintain regulatory compliance. Responsibilities

A day in the life of a Network Language Services Supervisor at Hackensack Meridian Health includes:

• Directs daily department operations by optimizing staffing models, streamlining workflows, and conducting regular productivity assessments to ensure operational excellence
• Manages the administrative, educational, and instructional operations of the network's medical interpreter program.
• Provides supervision, mentoring, and professional development to all assigned members of the language services team.
• Creates a team focused environment to ensure quality patient care. Conducts team meetings to drive excellence in customer service and collaborative teamwork
• Participates in performance evaluations. Makes recommendations on hires, transfers, promotions, disciplines, terminations and similar actions.
• Encourages and supports diverse views and approaches. Integrates diversity into departmental objectives.
• Assists in developing procedures that comply with established organizational policies, quality, safety, and other programs.
• Deploys, maintains VRI (video remote interpreting) devices in all inpatient and outpatient areas.
• Drives performance improvement initiatives. Recommends improvements in systems, schedules, policies and procedures.
• Ensure compliance with regulatory agencies and serves as a liaison to language related third party companies and vendors.
• Partners with the broader leadership team to proactively identify and resolve complex operational issues.
• Monitors monthly costs, cost allocation, resource usage, and language trends across the system per facility.
• Proactively trains team members on how to work with interpreters and troubleshoots throughout the network any issues that arise regarding the use of interpreters.
• Researches, develops and implements innovative and effective methods for provision of language and cultural services.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• Associate's Degree or above in related field.
• Bi-lingual
• Minimum of 5 years of experience in either hospital/healthcare, business, hospitality, or customer service-related.
• Minimum of 3 years prior supervisory experience.
• Demonstrated leadership ability including independent decision-making, self-direction, initiative, judgment and ability to manage multiple priorities simultaneously
• Excellent interpersonal, communication, writing, and presentation skills
• Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Bachelor's degree
• Hospital operations experience
• Completion of a 40-hour medical interpreting program.

Licenses and Certifications Required:

• Certified qualified and trained interpreter from entity such as Bridging The Gap (BTG), ALTA, etc

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Starting Minimum RateMinimum rate of $97,011.20 Annually Job Posting DisclosureHMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.