Network Implementation Engineer

Pilot • $110K — $140K *
New York, NY 10025In-Person
Telecommunications & Hardware
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 3+ years in network support, NOC, or junior network engineering with provisioning experience.
  • 1+ year configuring network gear (Juniper, Cisco, Arista) beyond support roles.
  • Proficient in IP routing (BGP, OSPF) and Layer 2 technologies (VLANs, spanning tree).
  • Knowledgeable in SNMP-based monitoring systems (e.g., Zabbix, Nagios).
  • Experience documenting infrastructure using DCIM tools (like Nautobot).
  • Strong independent worker with excellent communication skills.
  • Detail-oriented with ability to follow complex procedures.

Responsibilities

  • Implement network builds from design to production with Network Engineers.
  • Expand Pilot's network by on-netting new buildings and supporting datacenter upgrades.
  • Ensure high implementation quality through peer reviews and adherence to SLAs/SLOs.
  • Create and maintain provisioning documentation and automation tools.
  • Provision standard connectivity services (e.g., dedicated internet access, DWDM circuits).
  • Troubleshoot network connectivity issues for quick resolution.
  • Act as an escalation point for complex network issues, coordinating with support teams.

Benefits

  • Company-sponsored Medical, Dental, Vision Coverage
  • Company-sponsored 401(k)
  • Commuter & Wellness Reimbursement
  • Competitive PTO
Full Job Description
ON A TYPICAL DAY YOU'LL
  • Implement network builds from design through production, collaborating with Network Engineers to deliver on time and to spec.
  • Build and expand Pilot's network footprint, from on-netting new buildings and standing up new network segments to supporting ground-up datacenter builds and infrastructure upgrades.
  • Ensure implementation quality through peer review and validation before customer handoff, adhering to all external SLAs, internal SLOs, and Pilot network standards throughout.
  • Create and maintain provisioning documentation, templates, and automation tools for all standard services.
  • Provision all standard connectivity services including dedicated internet access, IP transit, point-to-point Ethernet, and DWDM circuits.
  • Troubleshoot network connectivity issues, including fiber and access-layer equipment. Develop subject matter expertise on provisioned network components to improve troubleshooting capabilities and reduce resolution time.
  • Serve as an escalation point for the Network Support team, handling complex issues that exceed Network Support documentation and processes. Escalate to Network Engineers based on project ownership or subject matter expert areas, providing thorough context to minimize time-to-resolution.
  • Communicate proactively with customers throughout service delivery and issue resolution, providing clear updates and collaborating with Network Support Engineers, Network Engineers, and cross-functional teams to ensure seamless handoffs and timely project milestones.
  • Participate in a shared on-call rotation with the team to ensure 24/7 escalation coverage and support availability.

WHAT WE'RE LOOKING FOR
  • 3+ years of hands-on experience in network support, NOC, or junior network engineering with provisioning responsibilities.
  • At least 1 year of experience configuring and implementing network equipment (Juniper, Cisco, Arista) beyond a support capacity, including initial device deployment and production turnup.
  • Solid practical experience with:
    • IP routing fundamentals (BGP/OSPF/ISIS concepts, route verification, basic troubleshooting).
    • Layer 2 technologies including VLANs, spanning tree, and familiarity with transport methods like VPWS, VPLS, or EVPN.
    • SNMP-based monitoring systems such as Zabbix, Nagios, LibreNMS, or similar.
  • Experience documenting network cabling and infrastructure using DCIM tools (Nautobot, Netbox, or similar), with familiarity of structured cabling and physical network infrastructure.
  • Demonstrated ability to work independently with minimal supervision while knowing when to escalate.
  • Strong written and verbal communication skills.
  • Excellent attention to detail and ability to follow complex procedures accurately.
  • Comfortable with travel via mass transit to NYC metro area data centers and customer sites.
  • Ability to lift equipment up to 50 lbs.
  • Data center or field engineering experience is a plus.
  • Previous experience at an ISP, hosting provider, or data center provider strongly preferred.
  • Exposure to or strong interest in scripting and automation (Bash, Python, Ansible).
  • Understanding of PON technologies (GPON, XGSPON) is a plus.


PILOT'S PAY & PERKS
  • Base salary of $110,000 - $140,000
  • Company-sponsored Medical, Dental, Vision Coverage
  • Company-sponsored 401(k)
  • Commuter & Wellness Reimbursement
  • Competitive PTO


About Pilot

Pilot is a financial services company that provides bookkeeping, tax, and CFO services to startups and small businesses. The company's platform automates financial processes and provides real-time insights into financial performance. Pilot was founded in 2017 by a group of former PayPal employees and has raised over $120 million in funding. The company has over 1,000 clients and has partnerships with major accounting software providers such as QuickBooks and Xero.
Learn more about Pilot
Size
200 employees
Industry
Finance & Insurance
Net Income
-$10 million
Founded
2017
5 Year Trend
+50%
Revenue
$100 million
NASDAQ
PLT
* Ladders Estimates

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