The roleThe
Network Growth Manager is a commercially focused IC role embedded within the Sedex account management & new business function. Network Growth Managers (NGMs) work alongside Account Managers & Account Executives to activate and grow supplier networks across Sedex's buyer base. They are the primary driver of supplier volume growth on the platform - bringing structured pipeline management, commercial rigour and buyer partnership to a function that is central to Sedex's five-year growth plan.
NGMs operate in two distinct contexts: working within existing buyer accounts to identify and activate high-potential supplier growth opportunities, and engaging pre-sales with new buyer prospects to ensure supplier growth is embedded from day one. In both contexts, the mandate is singular: supplier growth. Support, training and platform queries are responsibility of the Account Management or Customer Excellence teams.
Key ResponsibilitiesSupplier volume growth - existing buyer accounts- Identify the highest-potential buyers within your assigned portfolio using platform data and buyer signals, building a prioritised pipeline of supplier growth opportunities.
- Work alongside marketing, data & subject matter experts to build campaigns and collateral to drive urgency and action for buyers to grow their network.
- Lead the commercial conversation with buyers to agree supplier growth goals, milestones and engagement plans. Own execution: equip the buyer to self-serve where appropriate, or run supplier engagement projects through the Customer Success team.
- Collaborate with Customer Success to handover agreed Supplier Engagement projects, agreeing scope, milestones and escalation process. Support CS team in overcoming any blockers.
- Work as a genuine partner alongside Account Managers & Customer Success - sharing account insight, aligning on buyer priorities and ensuring supplier growth activity is viewed as additive to the buyer relationship, not disruptive to it.
Supplier volume growth - new buyer logos- Engage pre-sales alongside the sales team and Global Head of Network Growth to assess the real supplier growth opportunity in prospect accounts before contracts are signed.
- Be present at the point of sales handoff. Set supplier growth targets and a 90-day plan from day one of the new buyer relationship.
- Build and own the new buyer logo supplier growth plan, ensuring every new buyer has structured milestones, data visibility and a clear path to supplier activation.
- Provide feedback to sales and the Head of Network Growth on which buyer profile types convert most effectively to supplier growth outcomes, informing future prospect qualification.
Pipeline management and reporting- Maintain a live pipeline of supplier opportunities, updated weekly, with accurate stage data, conversion forecasts and time-to-live tracking.
- Report portfolio performance to the Head of Network Growth at monthly reviews - covering volume, pipeline conversion, and activation quality.
- Use platform and buyer data to continuously improve the targeting and prioritisation of your pipeline. Challenge your own assumptions about which accounts offer the best growth potential.
- Flag systemic blockers - platform issues, buyer disengagement patterns, data gaps - that require cross-functional resolution beyond the scope of your direct role.
Cross-functional collaboration- Build strong working relationships with Account Managers across your assigned portfolio. Supplier adds per buyer is a shared metric - success depends on genuine collaboration, not parallel working.
- Engage with the Customer Success team on activation support, ensuring committed suppliers are handed off cleanly and move to live efficiently.
- Support the development of playbooks, onboarding materials and supplier engagement templates that improve the consistency and quality of the NGM function over time.
Knowledge, Skills & ExperienceMust-have experience- Proven commercial track record in a B2B growth, sales or account management role - has owned a hard volume or revenue target and delivered against it. Comfortable being held to a number.
- Experience driving growth through existing customer or partner relationships - not just outbound new business. Has navigated the complexity of growing within accounts managed by others.
- Strong pipeline management skills - builds, maintains and acts on structured pipelines using CRM or sales tools (Gainsight, Salesforce or equivalent). Data-driven in prioritisation and forecasting.
- B2B commercial communication - can lead a structured commercial conversation with a buyer, frame a supplier growth opportunity compellingly, and navigate objections without undermining the broader account relationship.
- Self-starter with high personal accountability - operates independently without needing close direction, sets their own pace, manages time effectively across a mixed portfolio of accounts.
Strong advantages- Platform, marketplace or two-sided network experience - understands the dynamics of a business where buyer and supplier growth are interdependent.
- Supply chain, procurement or sustainability sector background.
- Experience in a pre-sales or business development role alongside an account management function - has worked in the seam between sales and post-sale delivery.
- Multi-region or international portfolio experience - comfortable working across time zones and adapting engagement approaches for different markets.
Leadership and working characteristics- Commercial tenacity - energised by targets. Finds a way. Does not accept "it's difficult" as a final answer.
- Collaborative by default - the Account Management team must see this person as an asset to their accounts, not a competitive presence. Builds trust quickly.
- Structured and process-oriented - maintains clean pipeline data, documents plans and milestones, and holds themselves accountable to their own commitments.
- Comfortable with ambiguity - the NGM function is relatively new. Playbooks and processes are still being developed. This person shapes them rather than waiting for them.
- Clear and direct communicator - can translate complex supplier growth data into simple buyer conversations, and report concisely to the Head of Network Growth.
Department Network Growth Locations USA Remote status Hybrid
