Radial

Network Engineer

Radial • $88K — $105K *
Boston, MA 02115In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer-related field preferred
  • 3+ years of experience in end-user enterprise software solutions
  • Expertise in installing and administrating LAN/WAN technologies
  • Proficient in network management and analytics tools
  • Strong knowledge of eCDN, Multicast, Peer to Peer, and CDN video delivery technologies
  • Familiarity with SharePoint 2013/O365 is an asset
  • Excellent interpersonal and communication skills

Responsibilities

  • Support installation of video networking solutions at customer sites
  • Provide on-site technical assistance for troubleshooting and debugging
  • Deliver remote technical support for customer installations
  • Assist clients with preventive maintenance for network solutions
  • Lead customer projects including training and documentation
  • Act as technical authority on Video Networking solutions
  • Collaborate with Sales and Technical Account Managers to resolve technical issues

Benefits

  • Opportunity to work on cutting-edge video networking technologies
  • Chance to interact directly with customers and improve customer advocacy
  • Ongoing training and development in a collaborative environment
  • Exposure to diverse technical challenges across multiple projects
  • Supportive team atmosphere with opportunities to assist different teams
Full Job Description
We are looking for a Network Engineer (field) to join the Customer Advocacy team. The ideal candidate will have several years of experience of installing and supporting network solutions. Ideally a candidate will have experience working with:

  • Multicast Video Streaming
  • Peer to Peer Video Streaming
  • Video Caching

You will be able to:

  • Support installation of our video networking solutions at customer's facility to ensure full functionality according to agreed specifications
  • Provide when needed on-site technical assistance to help troubleshoot and debug issues
  • Provide Technical Support remotely for the firm's customer install base
  • Assists Customers with preventive maintenance procedures that will help maintain our solution in their network
  • Lead customer facing projects such as training, documentation and exhibitions
  • Articulate both the firm's technology and product positioning to business and technical users
  • Work closely with 2nd Level Support to ensure local install base is maintained to company standards
Essential Duties and Responsibilities:
  • Serve as the technical authority for our Video Networking solutions.
  • Complete responsibility for the successful development and delivery of Customer installations, including gathering of Customer requirements, building the POC to meet expectations in a timely manner, and onboarding the final solution.
  • Capable of thriving in a high-demand technical environment while successfully juggling responsibilities and deliverables across several simultaneous projects
  • Work closely with Sales Representatives and Technical Account Managers to provide support in eliminating any technical obstacles
  • Candidate will be asked on occasion to assist other Ramp teams as needed with activities including but not limited to:
    • Setting up Product Evaluations
    • Internal and External Product Documentation
    • Product Prototype Design and Development
Skills and Experience
  • Bachelor Degree required, B.S. in Computer-related field preferred
  • 3+ years of professional experience with end-user enterprise software solutions
  • Strong experience installing, configuring and administering LAN/WAN technologies.
  • Experience configuring and using network management and analytics tools, network tapping, and protocol analysis
  • Strong knowledge and background of working with eCDN or Networking Solutions, of particularly interest are: Multicast, Peer to Peer and CDN technologies for video delivery
  • Knowledge of administrating SharePoint 2013/O365 is also a plus.
  • Excellent interpersonal skills, ability to communicate effectively and efficiently
  • Experience with back-end technologies, including but not limited to: Java 1.6+, C#, SQL and Windows/Linux administration

About Radial

Radial is a leading provider of e-commerce technology and operations solutions for retailers and brands. The company offers a range of services, including order management, payment processing, fraud detection, and customer care. Radial's solutions are designed to help retailers and brands improve their online shopping experiences, increase sales, and reduce costs. The company serves a wide range of industries, including fashion, beauty, electronics, and home goods. Radial is headquartered in King of Prussia, Pennsylvania, and has operations in the United States, Europe, and Asia.
Learn more about Radial
Size
7,000 employees
Industry
Business Services
Founded
1999
* Ladders Estimates

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