Full Job Description
Network Engineer MAHIN-JOB-32818
Location: Oklahoma City, OK,
¿ Experienced and knowledgeable in telephony systems like Avaya and Cisco. ¿ Handling and resolving voicemail system break/fix. ¿ Troubleshooting and resolving L1, L2 & L3 tickets as per defined SLA ¿ Analysing customer requirements & conveying resolution to beneficiary or provider via direct communication and professional correspondence ¿ Understand and streamline with different teams to resolve end user's incidents. ¿ Documentation, presentation and cross skilling within team. ¿ Measuring system usage, count of generic CI report and audit reports. ¿ Coordinating with the vendors and service providers and facilitate resolution for product or service issues. ¿ Ability to forecast or act in a timely fashion in case of disaster and take effective recovery steps ¿ Adhere to the P1 process and work in coordination for faster resolution. ¿ Serves as an advanced resource to users through education, collaboration, and providing assistance with investigating and correcting problems. ¿ Availability for On Call support during out of office hours ¿ Good knowledge of implementing contact center environment and make changes on the existing one when needed ¿ Helping in upgrades as and when required ¿ Installation, Move, Add, Change and Decommission of various voice, video devices.
