We offer remote work opportunities in the following locations
ONLY: AK, AR, AZ, CO, DC, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA, WA, WI, WY
US Citizenship REQUIRED: Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!
Job Summary Works with our Local Area Network (LAN) and Wide Area Network (WAN) vendors that provide network support for multiple TriWest cloud tenants and the TriWest HQ and hub office facilities. Assists with the identification, implementation, validation and ongoing support for remote network services at Military Treatment Facilities (MTFs) and VA Medical Centers (VAMCs) that support onsite Triwest staff. Performs complex analysis and troubleshooting of network related impacts. Ensures detailed monitoring and actionable alerting of network solutions are configured for all network systems. Ensures vendors are providing daily maintenance and assist with on-going support as required. Resolves network hardware, software, and equipment issues and problems.
Education & Experience Required: • High school diploma or equivalent
• U.S. Citizenship
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• 3+ years of technical experience with general networking solutions, cloud network services, voice systems/software and voice data processing, Firewall management.
• 3+ years of experience with VLAN and subnet configurations, data and voice network optimizations, Quality of Service I(QoS) configurations, switching configurations and routing configurations and methods and protocols.
• 1-3 years of experience with network security hardening processes
• Familiarity with Next-Generation Firewall (NGFW) systems
• 1-3 years of experience implementing or managing a centralized VPN solution
• Familiarity with voice systems and voice data management
Preferred: • Bachelor's (BS/BA) Degree level of knowledge in Business, Computer Science, Engineering or related field preferred
• Experience with Fortinet network and management systems and operations experience
• Experience with Palo Alto hardware and firewall services
• Experience applying DoD Security Technical Implementation Guides (STIGs) and National Institute of Standards and Technology (NIST0 800-53 to network systems
• Experience with Teams Voice, Avaya or AWS Connect voice solutions
Key Responsibilities • Works with Manager of Network and Telephony Services to oversee vendor staff that Install and maintain network systems and equipment and monitors system performance metrics to ensure the WAN and LAN network services are provided at acceptable levels.
• Monitors performance metrics of network systems (up time, adherence to SLA).
• Provides oversight and approval of network and firewall changes.
• Identifies Internet Service Providers (ISPs) and cabling vendors to deliver services to remote site offices supporting TriWest staff - MTFs and VAMCs. Troubleshoot any reported issues with the remote network services.
• Works with LAN/WAN vendors to ensure the TriWest Wi-Fi networks are available at all sites and utilizes network monitoring software, performance metrics to troubleshoot and isolate problems, gauge performance issues and utilization levels, and trace data and protocol activity.
• Provides support to troubleshoot network connectivity issues impacting our Audio/Visual systems hosted in select conference rooms.
• Coordinates the execution of network tasks and accepts escalated issues from Help Desk and other Network Engineers.
• Functions as a technical resource to client departments on the resolution of network and voice problems.
• Collaborates with Business users, vendors, and other TriWest IT staff on the identification, isolation and resolution of problems and development of system enhancements.
• Provides formal or informal knowledge sharing with other IT staff on TriWest networks and emerging network technologies.
• Participates in projects working on the definition of network requirements and cost-effective solutions/enhancements to meet business needs.
• Researches and conducts cost benefit analyses.
• Designs, develops, and executes contingency plans for systems failures, including isolated and major outages.
• Defines network measurement patterns and tracking of outcomes.
• Oversees the work outcomes of external contractors and consultants.
• Documents network systems and configurations.
• Leads and assists with system testing (application, server, and / or network) as required.
• Remains current with network and Internet technologies.
.: • Designs and maintains network security standards and policies.
• Researches and evaluates new network technologies and equipment.
• Contributes to network best practices, policies, processes, and procedures.
• Designs standard change management processes. Documents and evaluates impact of required changes to networked systems. Plans, schedules, and communicates changes prior to implementation.
• Assesses network security issues during each stage, including design, implementation, monitoring, and support.
• Interfaces with client departments on network system issues.
• Performs other duties as assigned.
• Regular and reliable attendance is required.
Competencies Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.
Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.
Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.
High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.
Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.
Technical Skills: Knowledge of network installation, technical support, maintenance, performance metrics, principals, switching and routing, Fortinet and general network design, Fortinet principals and support, data communication architectures, design, and support, LAN / WAN technologies (Ethernet, Frame Relay, MPLS, T1, E1, DS3, OC3, OC48, Metro Ethernet); knowledge of project management tools and concepts, performance metrics, system operations, and performance reporting.
Working Conditions Working Conditions: • Works in a standard office environment, with limited travel to field sites
• Works non-standard hours as required
• Participates in rotation of on-call responsibility
• Department of Defense security clearance required
BenefitsWe're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:
- Medical, Dental and Vision Coverage
- Paid time off
- 401(k) Retirement Savings Plan (with matching)
- Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
- Tuition reimbursement
- Paid volunteer time
TriWest job postings typically include a salary range,
which can vary based on the specific role and location, but generally this position ranges from around $90,000 - $99,000 per year.
