Months Per Year:
12

Work Model:
Hybrid Work Eligible

Position Description:

Essential Responsibilities

• Own the performance, reliability, and continuous improvement of enterprise Wi-Fi services across two campuses, supporting 1,700+ access points, guest networks, Mist Edge controllers, and diverse client devices.
• Administer and enhance wired network infrastructure, including Juniper and Cisco switching environments.
• Diagnose and resolve complex wired and wireless connectivity issues across a wide range of devices.
• Communicate clearly with end users and stakeholders throughout the troubleshooting lifecycle, setting expectations and providing timely updates.
• Manage critical network services including RADIUS authentication, DNS, DHCP, and IP address management (IPAM).
• Maintain and optimize network monitoring, alerting, and configuration management.
• Perform certificate management and updates across multi-vendor network platforms.
• Plan and execute network upgrades, patching, and lifecycle maintenance to ensure security and high availability.
• Participate in scheduled maintenance windows and respond to critical after-hours incidents as needed.
• Partner with internal teams to identify root causes, improve network performance, and enhance user experience.
• Contribute to documentation, process improvements, and operational best practices.

Qualifications

• Bachelor's degree in IT or related field, or equivalent experience.
• 4+ years supporting enterprise Wi-Fi environments with 200+ access points.
• 2+ years supporting LAN environments with 100+ managed switches including troubleshooting, software upgrades, and hardware support.

Demonstrated Experience With

• Juniper Mist wireless and switching
• Cisco IOS switching
• VLANs, STP, PoE, and link aggregation
• IPv4, DNS, DHCP, SNMP
• OSPF

Experience Troubleshooting Connectivity Across

• Desktop - Windows and Mac
• Mobile - Apple IOS, Android, Other
• Various IoT platforms
• Proactively manage user expectations by providing timely ticket updates and end-to-end communication throughout the troubleshooting lifecycle.

Proficiency with Microsoft Office Tools

• Visio: logical and physical network diagrams
• Excel: formulas, data manipulation, text manipulation, VLOOKUP, conditional formatting
• Word: styling, tables, graphics, TOC, watermarking
• Outlook: calendar invites, tasks, contacts, autoreplies

Demonstrated Ability to

• Manage multiple tasks simultaneously
• Shift your focus from one task to another based on support needs
• Meet deadlines with attention to detail and accountability
• Work independently and collaboratively
• Communicate technical information clearly and tactfully
• Exercise sound judgment in complex situations
• Must be able to lift 50 pounds and transport up to 100 pounds on a cart among campus buildings.
• Must be able to work on ladders (6-10 ft) to access network equipment.

Hands-on experience with

• Juniper EX (4000/4400/4650) switches and Virtual Chassis
• JunOS and MX204 routers
• Cisco Catalyst switches 3850, 4510, 4500-X
• Demonstrated understanding of IPv4 subnetting (/20-/24). IPv6 knowledge a plus.
• SolarWinds Network Performance Monitor (NPM) and Network Configuration Manager (NCM)
• EfficientIP SolidServer (DDI)
• Jira or similar ticketing systems
• Familiarity with AWS Route 53
• Relevant certifications: Juniper JNCIS-MistAI-Wireless, JNCIS-MistAI-Wired, JNCIS-ENT, Cisco CCNA
• Applicable training courses for the technologies listed in this job posting.
• Familiarity with Palo Alto firewalls and Panorama is a plus.
• Project management experience is a plus.

Preferred Qualifications

• Experience designing and supporting networks in higher education environments.
• Advanced experience with Juniper Mist at scale (~8,000+ daily connections).
• Experience maintaining a guest Wi-Fi portal in Mist

Location Requirement

• Candidates must live within a reasonable commute of our Seattle offices.

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

Compensation at a Glance

$92,000 - $122,000

Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate's gender or any other protected status.

Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/

Positions designated as hybrid eligible may offer the opportunity for a hybrid work schedule after successful completion of an introductory period of 3-6 months. In these cases, the role typically begins fully on campus to support onboarding and training, with the potential to transition to a hybrid arrangement thereafter.

Positions designated as on-site are not eligible for hybrid work and are expected to remain fully on campus.

All flexible work arrangements are subject to periodic review and may be modified or discontinued at any time at the university's discretion.