About the OpportunityAs a Network Delivery Project Manager, you play an instrumental role on our Network Services team by driving the successful delivery of packaged and custom implementation engagements by managing all aspects of the customer's experience. In this role, you will work consultatively with customers to set expectations, plan, communicate, and manage project scope, activities, and timeline. Our Project Managers enable teams to implement elegant win-win solutions while creating a streamlined customer experience even when there are many moving parts behind the scenes.
How You'll Make an Impact:- Manage all aspects of implementation projects for both packaged and custom configuration and/or integration services for core and enterprise customers.
- Ensure all project records and artifacts reflect customer goals and project scope, as well as updated progress and status.
- Develop an understanding of the Salsify product and our packaged and custom solutions/deliverables in order to advise customers in gathering the required data/requirements needed to configure their Salsify platform and exit implementation successfully.
- Use a streamlined, productive approach with customers to deliver valuable, sustainable solutions that generate customer trust in Salsify.
- Prepare and communicate across Salsify/customer teams to deliver results within packaged and custom project plans. Read project situations to recognize and communicate risk.
- Report on project status to relevant stakeholders both internally and externally, tracking project progress, issues/risks, and mitigation plans.
- Identify conflict and/or change with the customer, including the distinction of what can be self-managed vs. what requires additional support. Collaborate with management to drive resolution, including customer negotiation and alignment.
- Communicate opportunities for additional or different services and navigate internal scoping/replanning processes, with support.
- Collaborate with department heads and teams across Salsify, including Network Success, Services, and Support, to identify and schedule the appropriate resources necessary to deliver on all aspects of the project.
You'll Enjoy This Role If You Have:- You have 3+ years of project management experience in customer-facing, problem-solving positions in fast-paced, high-tech companies; SaaS and SI preferred.
- You have experience working in project management software and collaborative tooling (Confluence, JIRA, Smartsheet, Asana, Kimble).
- You are able to maintain command over a higher volume of variably-sized projects of varying contract types (T&M, fixed fee, managed services, etc.) pivoting throughout your day and balancing your time throughout the week to drive both packaged and custom engagements forward on plan.
- You demonstrate solid PMO competencies and behaviors, including plan management for project activities/scope/deliverables/timeline/budget, risk/issue/change management, and comfort and alignment in utilizing a PSA and other tools as a project's source of truth.
- You are experienced in leading teams to help customers integrate data source systems (PIMs, ERPs, MDMs, DAMs) with digital retailers (Amazon, Walmart, etc.) and eCommerce platforms (SFCC, Shopify, etc.). You are curious to learn about new businesses and industries, and you can quickly grasp and make effective use of industry and a customer's specific terminology.
- You embrace change as the reality of almost all successful project delivery and love proposing solutions to all sorts of challenges. You are a constant risk/issue/change identifier who coordinates multiple teams to reach resolution.
- You foster great relationships with internal teams and external customers. You are unafraid to address issues head-on, knowing the right way to deliver the message with diplomacy, tact, and positivity so that the customer and/or internal team know you are working in their best interest and toward a common goal.
- You work within established processes and tools to navigate projects through all stages of their lifecycle. You work collaboratively with management to resolve complex change management and escalated team dynamics.
- You are comfortable and energized by spending your day interacting with many different people across multiple levels in both internal and customer organizations.
#LI-IA1 #LI-Remote
At Salsify, we maintain 3 core principles as part of our
Compensation Philosophy:
- We pay market rates, which are competitive and equitable
- We pay based on performance and proficiency, not tenure
- We adjust proactively; when the market moves, we do too
The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. All Salsify employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, flexible spending accounts, flexible PTO, and more. Offers to join Salsify are based on a few criteria, including the scope of the role, the candidate's work experience, targeted skills, internal equity of the team, and external market data.
US National Pay Range
$79,050-$93,000 USD
Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person's achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!A member of Talent '[redacted]' will be reaching out about next steps if we would like to move forward. 
