Line of Business: Service & Support

Pay Range: $84,900.00 – $113,193.33

What You'll Be Doing

• Provide day-to-day operational support for country-level IT systems and services with a strong focus on Network management in a Cisco CLI environment

• Monitor, analyze, and resolve incidents to ensure stable and reliable IT operations

• Configure and coordinate the installation or replacement of network infrastructure components at our remote locations. Occasional travel within the DFW area is required.

• Participate in IT and business-initiated projects. Occasional travel to remote sites within the USA and Canada is required.

• Partner with business and IT stakeholders to identify and address operational needs

• Support rollout and adoption of IT standards, processes, and tools across locations

• Track service performance metrics and contribute to continuous improvement initiatives

• Assist with change, incident, and problem management activities

• Work with internal teams and external vendors to support network and newsite implementations, assisting with deployment activities and resolving technical issues as they arise

• Document procedures, solutions, and operational best practices

What Are We Looking For

• Strong working knowledge of IT operations, service management, and network infrastructure support

• Minimum 5 years of relevant IT experience in a Microsoft Windows/Cisco networking environment

• CCNA certification or equivalent experience required.

• Demonstrated ability to analyze network issues, identify root causes, and recommend solutions

• Clear and inclusive communication skills with both technical and non-technical partners

• Ability to manage multiple priorities in a fast-paced, distributed environment

• Experience collaborating across teams to achieve shared operational goals

• Comfort working with service management tools, ticketing systems, monitoring platforms, and documentation

• A proactive, customer-focused mindset with attention to detail and follow-through

Work Environment

This role operates in a collaborative, hybrid-oriented environment supporting multiple sites and teams. The position may involve coordinating across time zones, occasional travel, and on-call or after-hours support aligned with business needs.

What We Offer

• Competitive base salary

• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions

• Highly competitive benefits programs, including:

  • Medical, Dental, and Vision along with Prescription Drug Benefits

  • Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)

  • AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance

  • Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays