POSITION SUMMARY:The Network Lead Associate is responsible for initiating maintenance and strategy solutions for all Centene Lines of Business. Responsible for the planning, internal coordination, maintenance, and communication of client Network activities and performance for Line of Business initiatives while maintaining key client relationships. Utilizes technology, tools, processes and resources to anticipate and exceed client needs and expectations. Collaborates with internal business partners on client activity, expectations, and service needs.
ESSENTIAL FUNCTIONS:- Manages day to day client relationships through comprehensive knowledge of client's Network contractual and regulatory requirements.
- Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with core services.
- Responsible for timely and accurate management and execution of all client Network requests, including Network changes, error corrections, new setups and escalated issues.
- Leads client resolution/escalation of client network issues as well as custom technology projects or strategies.
- Supports ongoing collaborative efforts with external partners and their consultants to conduct off-site meetings and recurring webcasts as appropriate.
- Champions internal advocacy for client service. Member experience.
- Supports Risk Management for client performance guarantees.
IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:- Bachelor's degree preferred
- 5+ years work experience in a similar role or industry
- Experience working in the regulated markets space
- Excellent PC skills including Microsoft Office and Internet
- Excellent verbal and written communication and presentation skills
- Strong analytical and problem-solving skills
- Strong focus on client satisfaction and client retention results
- Demonstrated ability to manage projects
- Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
- Ability to travel overnight up to 5%
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
