As a NetSuite Senior Director, you will be both a strategic leader and a hands-on practitioner—responsible for shaping vision, cultivating C-suite relationships, and overseeing end-to-end delivery of high-value engagements. You will build and scale our consulting practice, drive revenue growth, and mentor the next generation of talent.

Job Responsibilities
Strategic Client & Market Leadership

• Elevate Brand Visibility - Speak at industry conferences, contribute to white papers, and maintain a robust network of influencers and alliances. Represent the firm in the market and participate in industry events, conferences and client forums. Collaborate with other Partners, Practitioners, and Practice Leads to shape service offerings.

• Shape Go-to-Market Strategy - Define service offerings, pricing models, and partner ecosystems. Establish and maintain relationships with key technology partners to drive platform insights and expertise.

• Business Development - Identify and pursue new business opportunities and lead business development efforts, including proposals, pitches, and solution design.

• Cultivate Trusted Partnerships - Establish and deepen relationships with executive sponsors (CEO, CFO, CIO), serving as their go-to trusted advisor and ensuring long-term relationships.

• Drive Customer Outcomes - Collaborate with clients to define objectives, KPIs, and success metrics and deliver against them.

• Expand & Renew Revenue - Identify new opportunities within existing accounts and win net-new business through compelling proposals and thought leadership. Drive recurring revenue beating KPIs.

Engagement and Delivery Excellence

• Own P&L for Client Portfolios - Manage project scoping, budgeting, staffing, and financial performance to hit margin targets while delivering agreed customer outcomes. Drive client portfolios forward while ensuring profitable project economics by proactively forecasting financial metrics and maintaining positive client satisfaction.

• Cross-Functional Collaboration: Coordinate multidisciplinary teams (strategy, technology, change management, analytics) and external partners to align priorities, share knowledge, and deliver integrated solutions to foster a “One Team” practice that delivers comprehensive quality client services.

• Ensure Quality & Innovation - Leverage proven methodologies and emerging technologies (e.g., AI, cloud, data analytics) to solve complex problems. Define and enforce rigorous quality gates, peer-reviews, and standardized templates to uphold high standards and drive repeatable excellence. Devise innovative (best & only) strategies to address identified client needs and drive client expansion through cross-collaboration.

• Risk & Issue Management - Proactively identify project risks, navigate challenges, and ensure timely course correction. Serve as a thought partner and problem solver who is accountable for providing guidance prior to and during the escalation process and communicates to Armanino leadership and client executives on progress, mitigation path, and resolution.

• Performance Metrics & Continuous Improvement: Set clear KPIs (e.g., delivery velocity, NPS, utilization rates), track progress in real time, and lead retrospectives to capture lessons learned and embed improvements into future projects. Interpret metrics and proactively act to drive budgeted utilization while ensuring profitability and high team morale.

• Executive Presence: Lead effective communications while demonstrating executive presence in client leadership connections and with Armanino Partners to deliver succinct key messages.

Practice Management

• P&L Accountability: Own the financial performance of your portfolio—set targets, monitor revenue and margins, and take corrective action to ensure profitability.

• Resource & Capacity Planning: Forecast demand, build bench strength, and allocate consultants to projects to optimize utilization and maintain bench health.

• Methodology & Asset Development: Curate, refine, and scale proprietary frameworks, accelerators, and tooling to drive efficiency and consistency across engagements. 

• Governance & Compliance: Establish and enforce best practices for risk management, project governance, quality assurance, and regulatory compliance. Leads in applying Armanino delivery methodology and risk mitigation strategies while providing project governance and oversight to ensure the delivery of quality client services.

• Talent Management: Lead recruitment efforts, oversee career-pathing, conduct performance reviews, and champion professional development initiatives to attract and retain top talent. Drive practice area talent and workforce planning strategy by implementing changes derived from market needs, sales pipeline, demand capacity planning, skillsets, resourcing,

• People Initiatives: Drive Consulting-wide People initiatives and embody the Firm's PVAs, ensuring alignment with the strategic vision while maintaining high employee engagement and retention

• Operational Excellence: Streamline internal processes including tool selection and knowledge management to enhance productivity and deliver scalable growth.

• Strategic Initiatives: Implement and monitor strategic initiatives by leveraging the team's overall skills, providing direction, and collaborating with other practice areas across Consulting while focusing on the team's overall success with measurable outcomes.

Requirements

• Bachelor's degree in business, IT, related major or equivalent work experience. Advanced degree preferred.

• Minimum of 12 years’ experience in a progressive consulting firm or equivalent leadership role.

• Demonstrated success in managing executive-level client relationships.

• Proven track record of growing consulting revenue and leading delivery teams.

• Deep expertise leading teams with NetSuite

• Entrepreneurial mindset with a collaborative leadership style

• Strong network in a target industries (e.g., Technology, Healthcare, Professional Services, Manufacturing, Private Equity, etc.)

• Ability to thrive in a fast-paced, high-performance environment

• Hybrid role to one of our Armanino offices.