Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret

Clearance Level Must Be Able to Obtain:
Top Secret/SCI

Public Trust/Other Required:
None

Job Family:
Field Service and Support

Job Qualifications:

Skills:
Field Engineering, Network Administration, Technical Support
Certifications:
None
Experience:
5 + years of related experience
US Citizenship Required:
Yes

Job Description:

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Field Computer Specialist, you'll join our IT Technology Development division within the NCIS ITD organization at Joint Base Anacostia-Bolling, DC.

• Provides technical advice and guidance on installation, adaptation, configuration, and/or enhancement of company technical products, programs, and systems. On-site engineering technicians who utilize analytical and critical thinking to troubleshoot issues and problems with equipment or systems. Applies theories and write reports to outline issues and solutions.
• Provide IT support throughout area of responsibility
• Utilize ServiceNow for change management, ticketing system and asset inventory
• Coordinate troubleshooting efforts for resolution of network outages
• Perform Trusted Agent functions for SIPR Token program
• Assist users in the region with VTC system deployment and maintenance
• Support various admin duties, ex. Audits, inspections, create SOP, various data calls, training requirements, etc.
• Support NMCI by gathering requirements, ordering equipment, and coordinating with the Contract Technical Representative (CTR).
• Maintain accurate inventory of IT assets, configure equipment out-of-the-box, and support troubleshooting
• Helps diagnose and resolve computer-related problems as requested by employees and contractors, either in person or by using remote control software
• Responds to telephone calls and email requests for technical support
• Analyzes, troubleshoots, and resolves problems with business applications and hardware on all enclaves
• Performs general maintenance tasks and resolves fewer complex problems immediately, while more complex issues are communicated to a higher level of support
• Accurately documents all work in appropriate problem-tracking software
• Regular visits are from once a month to quarterly, based on IT projects or critical outages: Bethesda, MD; Patuxent River, MD; Dahlgren, VA + Quantico, VA
• Outlying sites supported by the DCFO FCS: Hanover, MD + Annapolis, MD

WHAT YOU'LL NEED TO SUCCEED :

• Security Clearance Level: Active Top Secret clearance.
• Required Experience: 5+ years of experience with network administration and user support; Experience in a military environment is a plus
• Experience with installation, operation, configuration, and maintenance of multiple types of business and end user-specific application software in a large government installation
• Familiarity with a variety of technical support applications, concepts, practices and procedures
• Required Certifications: Security+ CE and GSEC, SSCP or CCNA-Security.
• Education: AAS Degree or equivalent work experience.
• Location: Onsite at Joint Base Anacostia-Bolling, DC.
• US Citizenship required

#NCIScareers

The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA DC Bolling AFB

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.