Summary:
The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic, Canada based Account Lead to join our National Sales Team. In this role, you will collaborate closely with hotel sales, regional leadership, revenue management, commercial strategy, and analytics partners to deepen customer relationships, identify new revenue opportunities, and drive preference for Hyatt hotels. You will be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

The Role

The Account Lead, HSF-National Sales is a strategic account management role responsible for qualifying, developing, and maintaining business-to-business relationships with high-potential accounts to drive preference and loyalty for Hyatt-branded hotels. Reporting to the Regional Director, HSF-National Sales, the Account Lead will establish and execute account action plans focused on total account revenue growth, including group, transient, and extended stay business, for both current and new hotel openings, with a special focus on Essential brands business.

Responsibilities include, but are not limited to:
• Develop, document, and maintain robust account intelligence within Hyatt's CRM.
• Educate buyers on Hyatt's brands and values to build preference and loyalty between organizations.
• Collaborate with stakeholders to successfully facilitate the annual transient RFP process to grow Hyatt's presence in customer travel programs.
• Ensure managed accounts include Hyatt in all group sourcing requests.
• Identify and capture share-shift business opportunities for current, new, and focus hotels.
• Support collaborative communication between hoteliers and customers to negotiate and win business.
• Champion company initiatives and priorities with customers as appropriate.
• Engage with hotel sales teams, operators, and owners to build rapport and increase awareness of HSF-National Sales.
• Stay current on market conditions, forecasts, and trends, and use insights proactively to drive sales.
• Maintain a high level of productivity while working independently in a fast-paced and relatively autonomous environment.
• Elevate the voice of the customer within Hyatt.

Qualifications:
Experience Required:

• Must be based in Canada
• Minimum 5 years of hotel sales, hospitality sales, account management, or related commercial experience.
• Strong sales knowledge and business development experience across transient and group segments.
• Strong communication, presentation, and relationship-building skills.
• Detailed organization skills with experience managing a high-volume portfolio of accounts and/or segments.
• Proficiency in Microsoft Office Suite.
• Experience with CRM and/or database management tools.
• Knowledge of customer sourcing and booking tools such as Cvent, Cvent Transient, HopSkip, Concur, GetThere, or similar platforms.
• Experience with industry data tools such as Knowland Group, Amadeus Hotelligence Suite, LinkedIn Sales Navigator, or similar platforms

Experience Preferred:

• Bachelor's degree in Hotel Management, Sales, Business, or a related field.
• Multi-hotel and/or multi-brand sales experience.
• Previous total account or strategic account management experience.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The salary range for this position is $100,000-$120,000 USD. This position is also eligible to earn incentive awards, an annual bonus, monthly or quarterly incentives, etc.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level, and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.