WSP

National Quality Operations Manager

WSP$99K — $133K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bilingual in French and English (required)
  • Bachelor's degree in Engineering, Quality Management, or related field
  • 8+ years of experience in quality management, preferably in senior or advisory roles
  • Strong knowledge of quality assurance and quality control systems
  • Experience with complex, multi-disciplinary, or multi-site projects
  • Ability to translate data trends into actionable recommendations
  • Strong communication and influencing skills with senior leaders
  • ISO 9001 Lead Auditor, Six Sigma, ASQ, or similar certification considered an asset

Responsibilities

  • Provide strategic quality advisory support to Sector Operations and Executive Leadership teams across Canada
  • Champion WSP's Quality vision and promote alignment with the Quality Management System
  • Analyze quality KPIs, audit results, and client satisfaction data to identify improvement opportunities
  • Support sector-specific quality plans and continuous improvement initiatives
  • Influence project teams on quality risk management and process compliance
  • Lead and contribute to national quality forums and alignment meetings
  • Collaborate with HSSEQ teams and Client Program stakeholders for strategic initiatives
  • Monitor industry standards and trends to inform quality strategy

Benefits

  • Opportunity to shape quality culture at a national scale
  • Influence quality outcomes across multiple sectors and complex projects
  • Highly collaborative role with visibility to executive leadership
  • Support for professional development and continuous improvement initiatives
  • Engagement in national quality forums and strategic initiatives
Full Job Description
Job Description

The Opportunity - A Role That Matters

In this role, you'll shape the quality culture at WSP Canada by working directly with sector leaders, project teams, and embedded quality resources to drive consistency, continuous improvement, and client satisfaction at a national scale. You'll influence how quality is embedded into project delivery, support strategic decision-making, and help ensure our work consistently meets the high standards our clients expect.

This is a highly collaborative and visible role, offering the opportunity to influence quality outcomes across multiple sectors and complex projects nationwide.

Your Impact

In this role, you will:
  • Provide strategic quality advisory support to Sector Operations and Executive Leadership teams across Canada
  • Champion WSP's Quality vision, mission, and objectives and promote alignment with the Quality Management System (QMS)
  • Analyse quality KPIs, audit results, and client satisfaction data to identify trends, risks, and improvement opportunities
  • Support sector-specific quality plans, continuous improvement initiatives, and quality action planning
  • Influence project teams on quality risk management, documentation, and process compliance throughout the project lifecycle
  • Lead and contribute to national quality forums, monthly alignment meetings, and leadership reporting
  • Collaborate with HSSEQ teams, Client Program stakeholders, and embedded quality resources to support strategic initiatives
  • Monitor emerging industry standards and trends to inform quality strategy and innovation
  • Support audits, investigations, and root-cause analyses as required

The Skills That Set You Apart
  • Bilingual in French and English (required)
  • Bachelor's degree in Engineering, Quality Management, or a related discipline
  • At least 8 years of experience in quality management, including experience in a senior or advisory role
  • Strong knowledge of quality assurance and quality control systems, tools, and methodologies
  • Experience supporting complex, multi-disciplinary or multi-site projects
  • Proven ability to translate data and trends into practical, actionable recommendations
  • Strong communication and influencing skills, including experience engaging senior leaders
  • ISO 9001 Lead Auditor, Six Sigma, ASQ, or similar quality certification considered an asset

Compensation
  • Zone 1 (BC, AB, SK, NT, YT, NU): $110,600 - $146,500 CAD
  • Zone 2 (MB, ON): $100,900 - $139,000 CAD
  • Zone 3 (QC, NB, NS, PEI, NL): $99,900 - $133,600 CAD

Disclosure :

The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organisational needs. The salary range provided in this job posting may be subject to change for business purposes.

Make Your Mark at WSP

If you're ready to influence quality outcomes at a national level and help shape how excellence is delivered across Canada, we'd love to hear from you.

About WSP

WSP is a Canadian engineering consulting firm that provides services to transform the built environment and restore the natural environment. The firm's expertise ranges from environmental remediation and urban planning, to engineering iconic buildings and designing sustainable transport networks, to developing the energy sources of the future and enabling new ways of extracting essential resources. It has approximately 54,000 employees, including engineers, technicians, scientists, architects, planners, surveyors, program and construction management professionals, and various environmental experts. WSP has offices in more than 40 countries and territories around the world.
Learn more about WSP
Size
54,000 employees
Industry
Founded
1959

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