National Partner Manager, UCaaS/CCaaS Products

GoTo

• $174K — $235K *
US-AnywhereRemote in United States
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of channel sales experience, specifically in managing TSD or strategic partnerships in UCaaS, CCaaS, or SaaS.
  • Strong network of established relationships across the TSD and channel ecosystem.
  • Experience in contact center (CX), with a strong sales background and confidence in executive-level discussions.
  • Strategic thinker who is self-sufficient and excels in time management.
  • Familiarity with Salesforce; willingness to travel 50% for partner engagements.

Responsibilities

  • Serve as the main contact for GoTo's national TSD partners.
  • Develop and maintain business plans for each TSD, leading regular alignment calls.
  • Connect field sales teams with partner organizations to build joint pipeline.
  • Manage partner event strategies, including annual sponsorships and conferences, involving significant travel.
  • Grow partner community awareness of GoTo's UC and CX products and provide training for partner sellers.
  • Track and report on partner-sourced pipeline performance, collaborating with internal teams to overcome challenges.

Benefits

  • Comprehensive health benefits for overall well-being.
  • Generous PTO policy including holidays, volunteer days, and quarterly self-care days.
  • Tuition reimbursement alongside access to various learning programs.
  • Wellness support through the Thrive Global Wellness Program and Employee Assistance Program (EAP).
  • Involvement in employee-led communities and charitable initiatives.
Full Job Description
Where you'll work:
Remote (US)

Your Day to Day

As a National Partner Manager, UCaaS/CCaaS Products, you would be working on:

  • TSD Alignment & Partner Strategy: Serve as the primary point of contact for GoTo's national Technology Solutions Distributor (TSD) partners. Develop and maintain a business plan for each TSD, lead regular cadence calls, and align regional and national teams to drive double-digit year-over-year growth.
  • Field Alignment & Events: Connect GoTo's field sales teams with partner field organizations to build joint pipeline. Own the partner event engagement strategy, including annual sponsorships, conferences, and TSD-hosted events, with around 50% travel.
  • Education & Mindshare: Grow awareness and preference for GoTo's UC and CX portfolio across the partner community. Deliver enablement and training that equips partner sellers to position GoTo solutions with confidence.
  • Pipeline & Performance Management: Track partner-sourced pipeline and run monthly sales reporting that brings together partner and GoTo data. Work with internal stakeholders across Sales, Marketing, and Operations to remove obstacles and get things done.


What We're Looking For

As a National Partner Manager, UCaaS/CCaaS Products your background will look like:

  • Proven channel sales experience (required), ideally managing national TSD or strategic partner relationships in UCaaS, CCaaS, or SaaS.
  • Established relationships across the TSD and channel ecosystem, with a track record of building new ones and making an impact quickly.
  • Contact center (CX) experience strongly preferred, plus a sales background and confidence leading executive-level conversations.
  • Strategic, ambitious, and self-sufficient, with excellent time management and the ability to balance many partners and priorities at once.
  • Salesforce experience preferred. Able to travel frequently (~50%) for partner meetings and events.


What We Offer

At GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:
  • Comprehensive health benefits
  • Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days
  • Tuition reimbursement and access to instructor-led and on-demand learning and development programs
  • The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching
  • Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching

We work hard to create an environment where everyone feels welcome, respected, and able to contribute. Building a culture of belonging isn't just something we talk about - it's part of how we work every day.

Specific benefits and offerings may vary by country in line with local regulations and market practices.

At GoTo, you'll find the flexibility, resources, and support you need to thrive-at work, at home, and everywhere in between. You'll work towards a shared goal with an open-minded, cohesive team that's greater than the sum of its parts. We're committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we'll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.

Annual OTE [Base + Commissions Target] Range: $174,250.00 - $235,750.00

The above shows our ranges from minimum to maximum and is displayed in the full-time equivalent amount. Your compensation will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for a variable pay component and benefits.

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