Career CategorySales
Job DescriptionNational Director - Patient AccessWhat you will doLet's do this. Let's change the world. The Director, Patient Access & Services, is a key leadership role responsible for orchestrating the end-to-end strategy and execution of Amgen's patient access. This role provides comprehensive leadership for field-based access and services teams, strategic vendor partnerships, and cross-functional alignment with internal stakeholders including Commercial, Patient Services, Trade & Distribution, Market Access, and Sales. This leader will serve as a critical connector across Brand Market Access and Patient Services to ensure uninterrupted patient access to therapy, optimal provider experience, and compliance with access and reimbursement processes.
ResponsibilitiesTeam Leadership & Talent Development- Foster a culture of accountability, excellence, and inclusivity.
- Oversee hiring, onboarding, training, performance management, and succession planning.
- Ensure competencies in field-based reimbursement, buy-and-bill, patient onboarding, case management, and strategic account leadership.
Patient Access Strategy & Execution- Drive the national patient access strategy across specialty medications.
- Align and oversee operations in partnership with cross-functional stakeholders.
- Ensure rapid and seamless patient onboarding, benefit verification, prior authorization support, denials/appeals resolution, and affordability assistance.
Cross-Functional Collaboration- Partner with Brand Planning, Sales, Medical Affairs, and Trade to ensure aligned communication and tactical coordination.
- Serve as the Lead representing access priorities in brand planning and execution.
- Align with Field Sales leadership to streamline pull-through initiatives and provide insights to optimize provider engagement.
Reporting & Operations Oversight- Internal Use Only General and Administrative
- Maintain oversight of all patient services KPIs, including speed-to-therapy, time-to-fill, adherence, and hub/SP operational metrics.
- Report on trends in reimbursement, provider readiness, patient adjudication status, and impact of open enrollment efforts.
- Provide insights and recommendations to senior leadership based on real-time field data, vendor performance, and operational risks.
What we expect of youWe are all different, yet we all use our unique contributions to serve patients. The professional we seek will come with these qualifications.
Basic Qualifications:Doctorate degree and 4 years of Access and Reimbursement experience
OrMaster's degree and 7 years of Access and Reimbursement experience
OrBachelor's degree and 9 years of Access and Reimbursement experience
Preferred Qualifications:- MBA or advanced degree preferred in Health Administration, Public Health, Business, or related field.
- 12 years of progressive experience in biopharmaceuticals, with 6 years in leadership roles across Patient Services, Market Access, or Field Reimbursement.
- Minimum 8 years of experience supporting infused or ultra-rare/orphan therapies.
- Demonstrated success in leading cross-functional teams, external vendor management, and field-based access initiatives.
- Deep understanding of provider billing, buy-and-bill reimbursement models, patient affordability programs, and access technologies.
- Proven experience influencing access strategies across the commercial and medical landscape.
- Excellent communication, stakeholder alignment, project management, and analytical capabilities.
- Travel up to 50-70%, including site/vendor visits, national meetings, and field ride-alongs.
What you can expect of usAs we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.
Apply now and make a lasting impact with the Amgen team.
careers.amgen.com
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Application deadline
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
Sponsorship
Sponsorship for this role is not guaranteed.
Salary Range206,734.45USD -279,699.55 USD
