Travel: Approximately 30-50%, based on business requirements
Position SummaryThe
National BAS Field Service Operations Manager is responsible for the operational performance, consistency, quality, profitability, and continued development of KBS Building Automation Systems field service operations across the United States.
This position provides national leadership and operational oversight for BAS field service, preventive maintenance, troubleshooting, repair, small projects, customer support, and coordination with KBS remote BAS operations.
The role establishes the standards, processes, tools, training, and performance expectations necessary for KBS to deliver a consistent national BAS service experience while supporting regional and local BAS teams.
The primary objective is to build a scalable national BAS service organization capable of supporting multiple BAS manufacturers and technologies while delivering safe, technically excellent, responsive, profitable, and proactive service.
Key Responsibilities- National BAS Field Service Operations
- Field Technician Leadership & Development
- BAS Service Standards
- Develop and maintain KBS national BAS service standards covering
- Ensure that BAS service activities produce measurable customer value rather than becoming simple inspection or checklist exercises.
- Kelso Connected & Remote Operations Integration
- BAS Service Agreement Execution
- Service Agreement Transition & Customer Onboarding
- BAS Technical Escalation
- Serve as a national operational escalation point for complex BAS service issues.
- Coordinate appropriate resources involving:
- Level 1 - Field Technician
- Routine troubleshooting, maintenance, repair, and customer support.
- Level 2 - Senior BAS Specialist
- Advanced troubleshooting, programming, networking, integration, and system diagnostics.
- Level 3 - National Technical Resources
- Complex programming, system architecture, legacy systems, integrations, migrations, enterprise applications, and advanced technical issues.
- Manufacturer Support
- Multi-Manufacturer BAS Capability
- Repair & Small Project Conversion
- Problem 14 Cause 14 Recommended Solution 14 Customer Benefit
- Quality Assurance
- Customer Experience
- Operational & Financial Performance
- Workforce Planning
- Warranty-to-Service Conversion
- BAS OT Cybersecurity Coordination
- Systems & Tools
QualificationsRequired- 8+ years of BAS, controls, HVAC controls, or related building-systems experience.
- 5+ years of service operations, project operations, technical leadership, or management experience.
- Strong understanding of BAS service operations and field-service delivery.
- Demonstrated experience managing technicians or technical teams.
- Strong understanding of HVAC systems and control sequences.
- Experience troubleshooting complex BAS systems.
- Ability to manage multiple priorities across multiple geographic markets.
- Strong leadership and communication skills.
- Strong customer-facing skills.
- Ability to travel nationally as required.
Preferred- 10+ years of BAS industry experience.
- Experience managing multi-location or regional/national BAS operations.
- Niagara certification.
- Manufacturer certifications from one or more major BAS platforms.
- Experience with JCI Metasys, Honeywell, Distech, Delta, Siemens, Carrier, KMC, or Reliable Controls.
- Experience with remote BAS operations.
- Experience with BAS service agreements.
- Familiarity with FDD, analytics, energy management, and smart-building technologies.
- Understanding of BAS networking including BACnet/IP, BACnet MS/TP, Modbus, IP networking, and common integration protocols.
- Familiarity with BAS OT cybersecurity concepts and industry best practices.
