The National Partnership Account Manager is responsible for the day-to-day execution and operational support of our national referral partnerships. This role ensures that partnerships run smoothly, consistently, and in alignment with agreed service levels and internal processes.
You will manage the administrative, compliance, and coordination work that keeps national accounts operating effectively. This includes tracking deliverables, maintaining accurate records across systems (e.g., Salesforce and reporting tools), supporting billing and reconciliation processes, and ensuring partner requests are completed accurately and on time.
This role requires strong attention to detail, comfort working across multiple systems, and the ability to manage competing priorities in a fast-paced environment. You will also engage directly with partners to support routine operational needs and ensure a positive, reliable experience.
You are the primary point of ownership for day-to-day execution within assigned national partnerships. Reporting directly to the National Director of Operations Strategy you are accountable for ensuring operational issues are resolved quickly and accurately.
The ideal candidate is highly organized, proactive, and accountable, with a strong bias toward follow-through and operational excellence in support of larger account and partnership goals. They are also customer service driven, with a strong commitment to responsiveness, professionalism, and ensuring a positive experience for both internal stakeholders and external partners.Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Partner Account Management
- Serve as the primary day-to-day operational lead for assigned national partner accounts
- Own the daily execution and coordination needs of assigned partners, ensuring requests are handled accurately, consistently, and on time.
- Support partnership cadence activities including weekly check-ins and monthly business reviews by preparing materials, tracking action items, and ensuring follow-through on operational commitments. The Account Manager participates in quarterly reviews and annual planning sessions.
- Translate partner needs into clear, actionable internal requirements, and convert internal capabilities into clear, value-driven partner-facing solutions and communications.
