Essential Duties and Responsibilities:
• Responding to prospective client inquiries, providing them with information about TheKey service, and scheduling in-home assessment or start of service.
• Conducting nursing assessments with prospective clients, addressing their questions and concerns, building relationships with their families and converting them onto active service with a Care Plan tailored to their unique needs.
• Providing excellent care management for all clients, especially Tier A clients who receive full-time care. Care management services include regular home visits, performing re-assessments of client condition, providing oversight of the established care plan and training caregivers to provide for client needs and in compliance with state regulations.
• Responding to client or caregiver incidents in the home, service issues or quality of care concerns, ensuring all parties are satisfied with the resolution and issues are documented as required. .
• Providing extra support for new client cases, including home visits during the first caregiver schedule and/or within the first two weeks of service, to ensure complete client satisfaction.
• Ensuring TheKey caregivers/clinicians meet state requirements, are adequately trained to perform their responsibilities and receive Nurse instruction and/or supervision as require0.
• Communicating effectively with team members to ensure accuracy of client billing, longterm care insurance communication (where applicable), caregiver matching, schedules and payroll.
• Supporting ongoing client retention through hands-on attention, client appreciation initiatives and relationships with the clients and their families.
• Maintaining all client records, notes and files and ensuring that activity is promptly and accurately documented.
• Working with referral sources to ensure strong communication and satisfaction and increase referrals, including making presentations to local organizations, fiduciaries, Trust Officers, physician/health care groups, etc.
• Providing after-hours support for clients, referral partners and prospective clients (including evenings and weekends) - this support may include e-mail, telephone and/or home visits
• Implementing TheKey operating model, strengthening the brand across the service area, and following all company guidelines and applicable state regulations.
• Ensuring that our client accounts are up-to-date and communicating with families (and/or financial managers) in the event of overdue balances.
• Additional duties and responsibilities as may be assigned by your supervisor.

Required Skills, Education and Certifications:
• Current Nurse license in the state of employment; continued employment is contingent upon maintaining active license in good standing
• Three to 5 years' experience in health care, elder care, social work or related industry
• Excellent customer service and conflict resolution skills
• Computer proficiency and ability to document timely and accurately notes in system
• Current driver's license and proof of insurance

Physical Requirements:
• Ability to travel to client homes and other locations 50 - 75% of the time
• Ability to lift and carry up to 10-15 pounds
• Ability to sit, stand and walk for prolonged periods of time throughout the work day
• Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

Salary $100,000-125,000 + bonus

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

#LI-TK