National Account Program Manager | Brownsville, Texas, United States
Provide leadership for all aspects of Operational account management responsibilities for a portfolio of National Account customers. This position will establish appropriate operational customer relationships and be the primary point of Operational contact with our largest key customers post-sales, effectively managing the customer touchpoints within our organization. Work with our Field Organization, other internal departments, sub-contractors, General Contractors, etc. for planning and delivering Installation projects and overseeing the Service Ticket portfolios for our National Accounts customers.
Responsibilities can also include sales support and facilitating customer requests/issues related to Monitoring, Billing, and A/R. May have responsibility for a single large account or multiple accounts.
Minimum Qualifications:
• Bachelor's degree preferred with 5+ years experience in the alarm industry, 5+ years of demonstrated project management experience, and 2+ years of customer relationship management experience.
• Alternative combination of education and experience.
• Advanced electronic security industry knowledge
• Construction experience preferred
• CSPM or PMP certification preferred
