Responsibilities:

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support.

• Provide technical support to customers.

• Troubleshoot customer issues.

• Create and maintain user accounts.

• Assist customers with application configurations.

• Work directly with vendor support where needed.

Qualifications:
Required: 

• Experience or familiarity with Tenable products

• Active TS/SCI with Poly

• Heavy understanding and navigation of Linux (specifically Red Hat)

• Ansible or Salt/Puppet

• Experience with ticketing applications such as Jira or Snow.

• Good communication skills.

Education and Experience:

• 10 years minimum experience and a high school diploma/GED

• 8 years minimum experience and an Associates Degree

• 6 years minimum experience and a Bachelor’s Degree

• 4 years minimum experience and a Master’s Degree

• 2 years minimum experience and a Doctorate’s Degree

• All experience and education will be in a technical field directly related to the labor category being proposed and all diplomas, GED certificates, and degrees will be from accredited institutions. ​

Desired:

• Docker

• Bash or Python Scripting

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: