The National Account Manager is responsible for managing a $20M+ portfolio of Integrated Facilities Management (IFM) services delivered through a national subcontractor network. This role serves as the primary client contact, ensuring operational excellence, financial performance, vendor accountability, and consistent service delivery across multiple locations.
Key Responsibilities:- Manage client relationships and serve as the primary point of contact for assigned national accounts.
- Oversee subcontracted service providers and ensure compliance with contractual requirements and service level agreements (SLAs).
- Drive operational performance, service quality, customer satisfaction, and continuous improvement initiatives.
- Manage account financials, including forecasting, profitability, budgeting, and cost-control measures.
- Lead vendor performance reviews, corrective action plans, and subcontractor onboarding activities.
- Analyze KPIs, operational metrics, and customer feedback to improve account performance.
- Support contract renewals, service expansions, and organic growth opportunities.
Services ManagedOversight of subcontracted providers delivering services including:
- Building Construction & Repair
- Facility Management Services
- Outsourced Facility Management
- Janitorial Services
- HVAC
- Electrical Services
- Elevator & Escalator Services
- Plumbing
- Fire Safety Systems
- Flooring & Carpeting
- Lighting & Fan Maintenance
- Exterior Signage
- Parking Lot Maintenance
- Landscaping & Snow Removal
- Pest Control
- Waste Disposal
- Dining & Vending Services
- General Hardware Services
Qualifications:- 7+ years of experience in facilities services, IFM, national account management, or multi-site operations.
- Experience managing subcontracted vendor networks and large client portfolios.
- Strong client relationship, financial management, and operational leadership skills.
- Proven ability to manage multiple stakeholders and service lines across geographically dispersed locations.
- Bachelor's degree preferred or equivalent experience.
Core Competencies:- National Account Management
- Vendor Management
- Facilities Operations
- Financial Acumen
- Contract Management
- Client Relations
- Operational Excellence
- Continuous Improvement
- Strategic Planning
- Executive Communication
Preferred Experience: Managing national IFM accounts supporting manufacturing, industrial, logistics, retail, healthcare, commercial real estate, or aviation environments.
Travel: 25-50%
Physical RequirementsApplicants for this role must be able to:
- Lift boxes and packages weighing up to 50 pounds
- Lift, bend, squat, and stretch to move boxes, parcels, and shipments
- Climb small to medium flights of stairs multiple times a day
- Standing for extended periods of time
Benefits:Velociti Services offers a comprehensive benefits package designed to support the health, financial security, and well-being of our team members:
Company-Provided Benefits (Full-Time, 30+ Hours per Week)
- Basic Life Insurance and Accidental Death & Dismemberment (AD&D)
- Short-Term Disability Insurance
Voluntary Benefits:
- Medical and Dental Insurance
- Additional Life and AD&D Insurance
- Supplemental Short-Term Disability Insurance
- Long-Term Disability Insurance
- Hospital Indemnity, Accident, and Critical Illness Insurance
Retirement:
- 401(k) Retirement Plan available for all team members
Anticipated Job Post End7/31/2026
