Your JobWe are seeking a National Account Implementation Manager to join the GP PRO National Account End User Team. This role leads the end-to-end execution of complex, multi-site national account programs after customer commitment, translating enterprise wins into timely, profitable, and scalable implementations across the United States. The individual serves as the central project leader connecting national account sellers, GP field sellers, end users, distribution partners, GP Marketing Services (GPMS), Customer Service, Category, Marketing, Sales Operations, and forecasting teams. Success requires strong program management, analytical capability, proactive communication, disciplined Salesforce management, and sound judgment to balance customer needs, speed to volume, resource capacity, and Georgia-Pacific economics.
This remote/home-based position reports to the Sr. Director National Accounts.
What You Will Do- Lead multiple large national campaigns and multi-site customer rollouts from implementation intake and planning through installation, reporting, and transition to ongoing account management.
- Translate national account commitments into executable site-level plans covering scope, product mix, dispenser quantities, surveys, ordering, communications, installation approach, and milestone ownership.
- Analyze large datasets of end-user locations, employee counts, opportunity potential, product needs, geography, and installation requirements to segment, prioritize, and sequence sites for economical rollout waves that maximize profitable conversion and speed to volume.
- Coordinate national initiatives and campaigns with GP sellers across the United States by providing site assignments, program requirements, timelines, tools, training, and follow-up support.
- Partner with distribution headquarters and local teams to align demand forecasts, stocking and refill readiness, delivery timing, order placement, implementation status, and issue resolution.
- Develop and maintain dispenser and product forecasts with Customer Development Leaders, Category Managers, forecasting teams, and GPMS, communicating changes in demand, timing, inventory, and implementation risk.
- Manage site-level end-user communications, including welcome messages, surveys, instructions, scheduling updates, delivery expectations, installation readiness requirements, and escalations.
- Coordinate installation planning and execution with GPMS, contracted installers, GP sellers, distributors, and customer site contacts, including scope confirmation, site readiness, scheduling, completion validation, and resolution of delays, material issues, order discrepancies, and corrective work.
- Maintain accurate Salesforce account hierarchies, initiatives, contacts, site-level opportunities, data loads, and reporting while managing 30 or more concurrent implementations and monitoring progress, placements, volume, category expansion, and wins.
- Lead project calls and provide concise status updates, forecasts, decisions, risks, action items, and performance reporting to customers, distributors, GP sellers, internal partners, and National Accounts leadership.
- Continuously improve implementation processes, tools, handoffs, and playbooks by capturing lessons learned and sharing best practices and training with National Account Managers and other partners.
- Travel as needed for customer meetings, distributor alignment, site launches, installation reviews, and internal working sessions.
Who You Are (Basic Qualifications) - 3+ years of experience in sales, project management, program implementation, account management, supply chain, customer operations, or a related field.
- Experience using Salesforce to manage account structures, contacts, initiatives, opportunities, and reporting.
- Willingness and ability to travel up to ~20%.
What Will Put You Ahead - Successful experience leading large, multi-location customer implementations, enterprise deployments, national campaigns, or complex installation programs.
- Formal project or program management experience, including scope development, workback schedules, risk management, status reporting, issue resolution, and post-project review.
- Experience working with strategic distributors and coordinating headquarters, local branches, field sellers, logistics, inventory, and end-user stakeholders.
- Advanced Salesforce knowledge, including parent-child account hierarchies, initiatives, site-level opportunity creation, pipeline management, data loads, dashboards, and reporting.
- Experience with forecasting, inventory planning, high-volume order management, customer service processes, and multi-destination shipping.
For this role we anticipate paying $100K to $150K plus sales incentives based on individual and business performance.
Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
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