Work Place Flexibility: Hybrid
Legal Entity: Entergy Services, LLC
***This position will be filled in Jackson, MS, New Orleans, Louisiana, Woodlands, Texas or Little Rock, Arkansas. ***JOB SUMMARY/PURPOSEProvide technical, commercial, and customer-service support through dedicated account management for Entergy's National, Middle-Market C&I, and Large Governmental customer segments - serving as a primary point of contact with overall responsibility for growth and service excellence. Serves as a strategic partner to national accounts customers by executing data-driven, proactive engagement, formal account planning with measurable outcomes.
JOB DUTIES/RESPONSIBILITIES- Manage large portfolio of Entergy's largest multi-jurisdiction customers; responsible for end-to-end customer experience.
- Ensure consistent customer engagement to deepen the relationship and improve customer satisfaction.
- Develops and implements account plans for Entergy's managed portfolio of assigned national accounts.
- For the managed account portfolio, the account executive resolves customer issues/concerns relative to sales, service and reliability.
- Conducts strategic account reviews bringing together historical insights, market trends and data driven insights to drive improved customer experience and present opportunities for continued partnership and growth.
- Drive ongoing proactive outreach using data, AI, and CRM insights; deliver value-focused meetings.
- Manage outage communications and represent national accounts during storm events; coordinate with ERT and Digital teams.
- Responsible for lead generation by promoting existing products and services to managed account customers and works with OpCos, customers and others to develop additional solutions/products and services to meet customer needs. Engage customers in ESG discussions to support them in helping meet sustainability initiatives and possesses knowledge of Entergy products and services that support those initiatives. Works closely with economic development to facilitate growth and expansion.
- Prepare and deliver "State of the Account Reports", complete rate comparison studies, and update interactions and account management activities in Salesforce.
- Coordinates managed account customer service activities associated with power quality and reliability, billing, engineering, construction, etc.. Negotiates and coordinates service and contract activities associated with new and expanding managed account customers. Responsible for contract administration for standard commercial needs.
- Internal stakeholder management: works directly with power delivery, customer service, economic development, billing, EBC, rate administration, OpCo regulatory and others to support delivering premier customer service.
- National Account Executive II will serve as lead on training new team members; responsible for spearheading process improvement and other strategic initiatives including but not limited to implementing the current national accounts strategy.
- National Account Executive II will represent managed account executive team for internal and external stakeholder engagement efforts upon request
MINIMUM REQUIREMENTSMinimum education required of the positionBS Engineering preferred, BS Business, Management, Finance, or equivalent work experience
Minimum experience required of the positionNational Account Executive I: 3+ years of managed account customer service experience
National Account Executive II: 5+ years of managed account customer service experience
Minimum knowledge, skills and abilities required of the positionExperience in and understanding of overall utility operations processes and procedures. Strong skills in business retention and expansion as well as business recruitment. Knowledge of ESG and sustainability concepts and products and services that support them. Proven successful sales experience. Knowledge of rates and contracts and developing resolution for complex power quality/reliability issues. Knowledge of major accounts billing, account management sales/service and overall customer operations including meter reading, billing/large customer accounting. Negotiation skills. Strong interpersonal skills, strong communication skills, knowledge of SalesForce, the Microsoft Office suite, including Word, Excel and PowerPoint
Primary Location: Mississippi-Jackson Mississippi : Jackson || Arkansas : Little Rock || Louisiana : New Orleans || Texas : The Woodlands
Job Function: Corporate
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 2
Req ID: 123580
Travel Percentage:Up to 25%
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
WORKING CONDITIONS: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
