Salesforce

Named Account Executive, Higher Education

Salesforce$123K — $189K *
US-Anywhere
+ 2 other locationsRemote
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7-10+ years of software or technology sales and account management experience, preferably in Higher Education.
  • Ability to work well within a team in a matrixed setting involving various partners.
  • Demonstrated drive with a strong sense of urgency and commitment to the mission.
  • Balance of business curiosity and technical prowess to effectively address customer data challenges.
  • Solution selling focus: ability to develop plans and articulate value amidst complexities.
  • Degree or equivalent relevant experience required, with evaluation of core competencies.

Responsibilities

  • Cultivate and maintain long-term relationships with Higher Education clients.
  • Utilize data analysis for improvement recommendations and insights.
  • Provide management with regular updates on client account progress.
  • Monitor key performance metrics related to client retention and revenue.
  • Ensure high client satisfaction by consistently exceeding expectations.
  • Collaborate with internal teams to develop solutions for complex challenges.
  • Address client issues promptly and efficiently.

Benefits

  • Access to extensive resources aimed at achieving work-life balance.
  • AI tools to enhance productivity and client impact.
  • Opportunities for personal and professional growth within the organization.
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Sales

Job Details

As a Named Account Executive specializing in selling into Higher Education customers you will play a critical role in establishing and nurturing strong relationships with these organizations. Your primary goal will be to understand their unique requirements, demonstrate the value of Salesforce products, and assist them in achieving their mission-critical objectives.

Territory: WA, OR, ID, MT

Join our dynamic team and help Higher Education organizations leverage Salesforce solutions to enhance their operations and better serve their constituents.

Key Responsibilities
  • Cultivate and maintain enduring relationships with Higher Education clients
  • Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations.
  • Provide regular progress updates to management regarding client accounts.
  • Monitor and report on key performance metrics, including client retention and revenue growth.
  • Maintain a high level of client satisfaction by consistently exceeding expectations.
  • Work collaboratively with internal teams to devise solutions for complex challenges.
  • Address and resolve client issues in a timely and efficient manner.
  • Keep clients informed about new product features, updates, and enhancements relevant to their needs.
  • Identify growth opportunities within existing accounts and work towards expanding Salesforce services.
  • Collaborate closely with clients to formulate customized account strategies.
  • Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery.
  • Stay informed about industry trends, government regulations, and competitive offerings.
  • Develop an in-depth understanding of Salesforce products and solutions.
  • Conduct regular meetings and check-ins to assess client satisfaction and identify areas for improvement.
  • Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.


Qualifications:
  • 7-10+ years of quota carrying software or technology sales and account management experience, ideally to Higher Education customers.
  • Work well within a team of various partners within a matrixed environment (client directors, solution engineers, executives, etc.)
  • Highly driven individual with a focus on execution, strong sense of urgency and a belief in our mission.
  • A mix of business curiosity combined with a technical ability to truly address customer data challenges and earn trust
  • Solution selling mentality: develop a plan and solution, articulate value, and navigate complexities of our customers to drive revenue
  • Education: Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer role


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

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Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

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At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

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At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

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Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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