Qualifications

• Bachelor's degree with strong academic performance.
• 2+ years in Customer Success, Consulting, or similar roles, navigating large corporate environments.
• Consultative mindset with ability to solve complex customer problems.
• Technical curiosity and ability to map product features to customer solutions.
• Strong organizational skills with ability to manage multiple projects.
• Proficiency in leading strategic initiatives and process improvements.
• Strong communication skills for technical presentations to non-technical audiences.
• Experience with Customer Success platforms and CRMs (e.g. Gainsight, Salesforce).
• Alignment with Lucid’s cultural values of teamwork, innovation, empowerment, initiative, ownership, passion, and excellence.

Responsibilities

• Master the Lucid Suite for custom workflow design and demonstration.
• Create and execute long-term strategies for customer adoption and ROI.
• Build trusted relationships within corporate hierarchies to foster product champions.
• Collaborate with teams to implement change management strategies and process optimization.
• Manage a portfolio of accounts, prioritizing based on need and driving retention metrics.
• Conduct regular business reviews to identify customer priorities and obstacles.
• Lead cross-functional initiatives to improve customer satisfaction and loyalty.
• Travel for at least 2 on-site customer visits per quarter to strengthen partnerships.

Benefits

• Hybrid work model with remote and in-person collaboration.
• Opportunities for professional development and skills enhancement.
• Work within a culture that values teamwork, innovation, and individual empowerment.