Position Summary:We are looking for a seasoned Epic Analyst III or IV to handle the MyChart, Ambulatory, and EpicCare Link modules for UTHealth Houston's Epic support team. This employee will be responsible for the ongoing design, build, testing, validation, and support of any and all assigned modules across the health care system. In this case, it will include MyChart, Ambulatory, and EpicCare Link. The emphasis will be on the patient portal program, so you should already be certified in MyChart. You will work with operational stakeholders and IT technical staff to troubleshoot Epic system issues and problems, capture requirements for new initiatives, and support project planning and execution. You will work with end users to communicate improvements needed for business processes and contribute directly to the success of the UTHealth mission across technological, clinical, administrative, and financial perspectives.
To qualify for this role, you must already be certified in MyChart. This role will be remote, but it would be a plus if you could come on-site to Houston from time to time. Position Key Accountabilities:- Maintains expertise and seeks additional knowledge in the support and optimization of assigned Epic module(s), and how they integrate with other applications. In this case, MyChart with backup for Ambulatory and EpicCare Link.
- Works cohesively with stakeholders to provide system support, including analysis, build, and testing of requested changes, and analysis of new application functionality.
- Reviews, builds, tests, and implements new functionality via System Upgrades and Special Updates.
- Works and manages multiple tasks independently.
- Demonstrates timely, effective, and efficient troubleshooting of very complex production software and workflow issues (which may cross applications/teams) and defines mitigation plans for resolution.
- Acts as primary contributor in the development and documentation of internal procedures to use in conjunction with Epic application support, maintenance, and optimization.
- Helps develop build timelines and project plans.
- Develops and maintains system documentation to support and maintain the Epic system.
- Assists the Application Director in developing build timelines and project plans as communicated by leadership.
- Performs and oversees unit testing of application configurations and builds in appropriate non-production environments to identify defects and create resolution plans.
- Assists with the creation of test scripts and ensures test scripts for integrated and end-user testing are relevant and accurate.
- Performs testing in a structured manner, follows any defined test scripts, and documents results.
- Performs unit testing of application configurations and builds in appropriate non-production environments, identifies issues and potential solutions.
- Follows established guidelines for system change control.
- Creates and maintains documentation for change management, including cost estimation.
- Project documentation, communication, and training plans.
- Collaborates across teams to ensure process design, interface development, testing, and end-user training are performed to quality standards.
- Independently performs basic project management activities for the development and implementation of system changes and medium to large projects.
- Develops application-specific reports; provides technical specifications and assistance to report developers as needed.
- Performs other duties as assigned.
Certification/Skills:- APPLICANTS MUST ALREADY BE CREDENTIALED IN MYCHART TO QUALIFY FOR THIS ROLE.
- Superior communication skills, both oral and written, including specific skills of presentation and the effective communication of complex subjects to non-technical groups.
- Superior customer relation skills, including leading and participating in group sessions and reaching consensus.
- Familiarity with project lifecycle and project management methodologies for software management.
- Ability to plan and manage projects of various sizes; their tasks, dependencies, team members, other resources, and timeline.
- The analytical skills to collect information from diverse sources, apply professional principles in performing various analyses, and summarize the information and data in order to solve problems or design complex systems and programs that cross departmental/divisional lines.
- Must receive a passing score (as defined by Epic), within two attempts, on all required exams and projects (as defined by Epic) within 6 weeks after completion of training or within a pre-determined 6-week timeframe.
- Manages Human Resources activities of the department in regard to recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning.
- EPIC Certification by EPIC required
Minimum Education:Bachelor's Degree in Computer Science, Business, or a related discipline required. May substitute required education with equivalent years of experience beyond the minimum experience requirement.
Minimum Experience:5 years of experience in a health care-related field required, 3 years of experience supporting one or more Epic modules preferred. Large-scale health care systems planning and implementation experience on application software products preferred. May substitute required experience with equivalent years of education beyond the minimum education requirement.
Physical Requirements:Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.
Security Sensitive:This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.
