Work Location:Toronto, Ontario, Canada
Hours:37.5
Line of Business:TD General
Pay Details:$81,600 - $115,200 CAD
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:Department OverviewNorth American Customer Operations (NACO) is a broad network of client-facing contact centres and strategic support teams that plays a critical role in how TD serves millions of clients across Canada and the U.S. Our teams bring together client experience, operations, technology and innovation to make banking simpler, faster and more human.
As NACO continues to evolve through digital transformation, AI and new ways of working, our Communications team helps bring these stories to life-connecting colleagues to our strategy, celebrating our people and showcasing the innovation and impact happening across NACO.
Job Details - What You'll DoAs a creative, strategic and hands-on Multimedia Producer, you'll turn complex ideas into clear, visually compelling content for frontline colleagues, people managers and senior leaders. Working with Communications, leaders and business partners, you'll manage multimedia projects from initial brief through production, publication and measurement, and support the production of live and hybrid events.
As a valued member of the NACO Communications team, you will:
- Bring stories to life: Lead end-to-end production of video and multimedia content, including concept development, research, scripting, storyboarding, filming, editing, approvals, publication and archiving.
- Create engaging colleague experiences: Produce executive videos, colleague stories, campaign content, motion graphics, animations, presentations, digital signage, graphics and social-style content.
- Deliver professional productions: Plan and execute shoots, including production schedules, location selection, interview preparation, camera operation, lighting, audio capture and direction of on-camera participants.
- Support NACO forums and events: Produce multimedia content and provide production support for Town Halls, leadership calls, conferences and other live or hybrid forums in partnership with events and colleague experience teams.
- Advise and collaborate: Provide creative direction and practical recommendations to leaders and partners on storytelling, format, channel, accessibility and audience experience.
- Manage projects and quality: Balance multiple requests, set clear timelines, coordinate approvals and ensure every asset is accurate, accessible, brand-aligned, risk-aware and ready for its intended platform.
- Build sustainable practices: Maintain equipment, files and asset libraries, and develop reusable templates, production trackers, toolkits and self-service resources.
- Learn and improve: Use results and feedback to strengthen content and workflows, while staying current on production practices, emerging tools and responsible uses of AI.
Where You'll WorkThis is a primarily onsite role based in Toronto, Ontario. You'll regularly work from TD offices, studios and event venues to support filming, production, collaboration and live events. Occasional travel within Canada and, where required, to the United States may be needed. Some early morning, evening or extended hours may be required for live events, filming and time-sensitive production.
Job Requirements - What You Need to SucceedRequired:- Post-secondary education in film, broadcast, media production, communications, design or a related discipline, or equivalent practical experience.
- Three or more years of hands-on experience producing multimedia content in a corporate, agency, broadcast, education or similar environment.
- A strong portfolio that demonstrates compelling storytelling, sound creative judgment and polished execution across video and visual formats.
- Experience managing the full production cycle, including pre-production, on-location or studio filming, post-production and delivery for multiple platforms.
- Strong writing and story development skills, including experience creating scripts, interview questions, storyboards and production briefs.
- Strong project management, organization and interpersonal skills, with the ability to advise senior leaders, balance competing priorities and meet firm deadlines.
- Ability to safely transport and set up production equipment, with accommodation available where needed.
Preferred:- Experience producing internal or executive communications in a large, complex or regulated organization.
- Experience with live or hybrid event production, webcasting and virtual event platforms.
- Experience creating captions, transcripts and multimedia that meet accessibility requirements.
Technical Skills- Experience working with professional cameras, such as the Canon 90D or comparable equipment, as well as audio equipment, teleprompters, and grip and lighting gear.
- Proficiency with Adobe Premiere Pro, After Effects, Photoshop, Media Encoder and Illustrator.
- Knowledge of DaVinci Resolve, Final Cut Pro or comparable software for video editing and animated graphics.
- Experience with PowerPoint, SharePoint, Microsoft Stream, Viva Engage, digital signage, webcasting and virtual event platforms.
- Knowledge of captioning, transcripts and accessible multimedia production practices.
- Experience with advanced Adobe design tools and 3D animation is an asset.
PortfolioPlease include a portfolio link or relevant work samples that demonstrate your role in the work. Where possible, identify the objective, intended audience, your contribution, tools used and outcome. If examples are confidential, you may provide password-protected, redacted or de-identified samples.
Language Requirement (Quebec only):Sans Objet
