Salary: $5,928.00 - $7,973.00 Monthly
Location : Thurston County - Tumwater, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-142
Department: Dept. of Revenue
Division: Customer Experience & Communications Division
Opening Date: 07/27/2026
Closing Date: 8/9/2026 11:59 PM Pacific

Description
The Department of Revenue's Customer Experience and Communication (CEC) Division is a team of creative collaborators and idea generators who are excited to come to work every day and make a difference. If you can think quickly on your feet, have a real passion for video and design, and want to grow the brand of a customer-centric organization, then this Multimedia Content Creator (Management Analyst 4) position is for you!

This position supports Revenue's vision and mission, as well as the CEC customer experience goal to "Build relationships. Empower Success."
Candidate screening will begin as early as August 3, 2026, and the hiring authority may exercise the option to make a hiring decision at any time after. It will be to the applicant's advantage to submit materials as soon as possible.

Flexibility and Location
We value work-life balance and offer the convenience of hybrid remote and in-person work. work with in-person collaboration opportunities. This position is eligible for telework and flexible schedule options. Some in-office days are anticipated during the onboarding process. This schedule will be based on in-person video needs, largely at our office in Tumwater, WA, and may change from week to week. All employees on this team are expected to be in the office once per month for division-wide meetings. Additional events, meetings, trainings, or other work in the office is scheduled in advance and are generally held at our office in Tumwater, WA.

Please review the opportunity details below and forward this message to others you feel may be qualified.
Duties
The Multimedia Content Creator plans, develops, and leads the agency's strategic multimedia content creation, primarily video and digital content, which translates complex tax laws, policies, and public service program information into clear, accessible, and engaging materials for all audiences. Using data-driven content strategies and engaging multimedia storytelling, this position improves public understanding and compliance through effective communication.

Some of the duties for this position include:

• Acts as agency videographer leading end-to-end multimedia video production, including planning, filming, editing, and delivering short-form and long-form video content for internal and external audiences.
• Ensures all video products communicate complex information clearly and align with organizational messaging, branding standards, plain language principles, and accessibility requirements.
• Analyzes audience data, engagement metrics, and subject matter expert (SME) input to create effective communication approaches.
• Designs and produces digital graphic assets that support multimedia storytelling across web, social media, and video platforms.
• Aligns content planning with organizational priorities and ensures messaging supports customer understanding and engagement goals.
• Ensures visual consistency, brand alignment, and accessibility compliance.
• Leads the agency's multimedia production program and digital asset systems by coordinating timelines, deliverables, and workflows to ensure efficient production and organized content management.
• Oversees multiple projects while maintaining quality, consistency, and alignment with organizational goals.
• Evaluates multimedia content performance using analytics tools and user feedback to measure effectiveness, identify trends, and recommend improvements.
• Uses data-driven insights to enhance future communication strategies and audience engagement.

Qualifications
The required qualifications are key competencies that have been successfully demonstrated through experience or education. To join our team, you must possess the following knowledge, skills, abilities, and competencies:
Demonstrated ability to plan, develop, and produce multimedia content-such as videos, graphics, and digital assets-gained through progressive experience using tools like Adobe Premiere Pro, Canva, and other design or editing platforms.

Proven ability to translate complex technical, policy, or tax-related information into clear, accessible, audience-centered scripts, storyboards, and multimedia content, acquired through experience working with subject matter experts or in public-facing communication roles.

Progressive experience leading end-to-end multimedia production workflows-including planning, filming, editing, and publishing-using professional cameras, audio/lighting equipment, and digital production tools.

Demonstrated skill in designing digital graphics and motion graphics for web, video, and social media platforms, supported by working knowledge of branding standards, typography, color theory, contrast requirements, and accessibility principles.

Proven ability to manage multiple concurrent projects, timelines, deliverables, and digital assets using project management tools (e.g., or similar systems), ensuring high-quality, on-time outcomes in a fast-paced environment.

Demonstrated ability to analyze engagement metrics, audience behavior, and user feedback using tools such as web dashboards or social media analytics and apply data insights to improve content strategy, communication effectiveness, and production decisions.

Progressive experience collaborating with cross-divisional teams-including leadership, SMEs, and technical partners-to align communication products with organizational priorities and obtain required feedback and approvals.

Demonstrated interpersonal skills and the ability to work effectively with diverse internal and external partners, including the ability to make on-camera participants feel comfortable and to support staff with varying levels of technical experience.

Proven ability to apply accessibility standards, inclusive communication practices, and equity-centered approaches to ensure multimedia products meet the needs of diverse audiences, including individuals with varying abilities or language backgrounds.

Demonstrated ability to work independently under general direction while making sound decisions about content development, production methods, prioritization, and communication strategies in an environment with shifting deadlines and stakeholder needs.
The ability to take action to learn and grow: This equity competency identifies people who are curious about themselves and others who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others: This equity competency identifies people who are flexible, adaptable, customer-service focused and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Uses an equity & inclusive approach: Actively seeks to understand and appreciate the diverse backgrounds, perspectives and experiences of colleagues, customers and communities. Encourages an inclusive culture where everyone feels valued and respected. Uses an equity lens that applies an objective perspective to daily work by considering impacts on the people we serve, particularly marginalized groups, by actively identifying and removing inequitable barriers.
Preference may be granted to candidates who possess the following:

• Six years of experience in the design, development, and production of multimedia communication products using audiovisual production, video editing, and graphic design for social media/digital/web platforms OR
• A bachelor's degree in video production, film/television, video communications, digital media, or a closely related field AND two (2) years of qualifying professional experience as described above.

To be considered, complete the online application in detail and attach:

• (Optional) A cover letter explaining your qualifications for this position.
• A resume, highlighting your work experience.
• A portfolio of past professional video and design work, with an explanation of your role was for each project, as detailed below.

Video Portfolio

Please include links to:

• At least three short-form vertical videos(under 60 seconds each) that best showcase your editing, storytelling, pacing, and platform-native creative style.
• At least two longer-form horizontal videos(under 5 minutes each) that demonstrate your ability to maintain quality, structure, and audience engagement over a longer format.

For each project, please briefly note:

• Your specific role and responsibilities.
• The tools/software used.
• The platforms on which it was shared.
• The video's performance metrics and campaign goals.

Design Work

Please also include:

• At least five additional examples of graphic design work, which may include:
  
  • Social media graphics.
  • Branding/logo work.
  • Ad creative.
  • Motion graphics.
  • Marketing materials.
  • Thumbnail design.
  • Web or digital assets.

Submission Format

To help streamline the review process, please keep submissions concise and organized in a single::

• PDF, Word, or Google document with links.
• Portfolio website.
• Or a clearly organized Drive folder.

*Note - Incomplete applications and applications received without requested attachments may be disqualified.

To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.
Questions?

Hello, my name is Patrick, and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty in finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves on connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at or give me a call (360) 704-5738.

Supplemental Information

The Human Resource Division may use referrals from this recruitment to help fill future similar vacancies for up to six months.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

This position may be covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).