POSITION: Delinquency Manager
REPORTS TO: Senior Delinquency Manager
COMPENSATION: Salary plus Benefits and Bonus eligibility

LOCATION: Hybrid

POSITION SUMMARY

The Delinquency Manager is the operational core of Solidago's resident ledger health. This role is responsible for scrubbing resident ledgers across an assigned community portfolio, coaching Assistant Community Managers on delinquency best practices, and executing the full delinquency lifecycle - from early intervention through eviction coordination and collections handoff.

The Delinquency Manager operates at the intersection of site-level execution and centralized standards. They are not a call center function - EliseAI/Sophi handles routine outreach. The Delinquency Manager handles the exceptions, the edge cases, the compliance-sensitive situations, and the coaching that turns site staff into capable delinquency partners. Critically, this role is also building the standardized practices that will anchor Solidago's centralized delinquency model as it matures.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Delinquency & Collections Management
  Oversee resident ledger performance across assigned communities, maintaining delinquency below 5%. Conduct regular ledger audits, manage repayment plans, and resolve discrepancies while ensuring accurate financial records.
• Eviction Administration
  Coordinate the full eviction process in compliance with state laws and housing regulations, maintaining accurate documentation and working closely with legal partners. Ensure all assistance options are explored prior to filing.
• Workflow & Systems Oversight
  Manage EliseAI/Sophi task queues, addressing escalations and complex resident issues. Support system optimization through knowledge updates and guide teams on effective use of automation tools.
• Team Coaching & Development
  Provide training and ongoing support to Assistant Community Managers (ACMs), ensuring compliance, accuracy, and strong delinquency management practices while identifying high-potential team members.
• Move-Out & Collections Coordination
  Oversee final account statements, resolve disputes, and ensure timely transfer of balances to collections agencies in alignment with service standards.
• Compliance & Policy Adherence
  Ensure all activities align with Fair Housing laws, state regulations, and internal policies, staying informed on legal updates and maintaining audit-ready documentation.
• Process Improvement & Centralization
  Document workflows, identify operational gaps, and support the transition to a centralized delinquency model through standardization and scalable best practices.

REQUIRED QUALIFICATIONS

• Bachelor's degree; Business, Accounting, Finance, or related field preferred.
• Minimum 10+ years of experience in affordable housing, with direct PBV and RAD program experience.
• Strong understanding of contract rents, rent adjustments, and OCAF calculations.
• Experience working directly with Housing Authorities.
• Thorough knowledge of LIHTC, HUD regulations and PHA administrative plans, in addition to low-income housing tax credit, tax-exempt bond, and other affordable housing programs.
• Strong analytical, organizational, and problem-solving skills.
• Ability to train and support multi-site property teams.
• Excellent written and verbal communication skills.
• Proficiency in tracking systems, reporting tools, and property management software.
• Ability to provide technical assistance on complex compliance issues in a simple and accurate manner to ensure compliant and quality applications.
• Strong working knowledge of Microsoft Word, Excel, and Google Suite.

PREFERRED QUALIFICATIONS

• 5+ years in collections, delinquency management, or property management operations.
• Experience in affordable housing, LIHTC, or HUD-regulated communities strongly preferred.
• Working knowledge of eviction processes and landlord-tenant law; Texas and/or Kentucky experience preferred.
• Familiarity with property management systems (Entrata, RealPage, Yardi, or equivalent).
• Comfort working alongside AI-assisted platforms and automated communication workflows.
• Strong coaching and communication skills - ability to develop site staff without direct authority.
• Highly organized, self-directed, and able to manage high-volume portfolios under firm deadlines.

BENEFITS

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid Holidays
• Dental
• 401k Retirement Plan

• Employee Assistance Program (EAP)
• Competitive bonus structure
• Tuition Reimbursement
• Paid Group Life Insurance
• Ancillary Benefits: Pet Insurance, Gym Membership Reimbursement
• Parental Leave etc.

WORK CONDITIONS

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property , including amenities , and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member is regularly required to stand, walk, reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and work inside and outside in all weather conditions, including rain, snow, heat, hail, wind, and sleet.

The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Routine local travel may be required to assist properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of the daily responsibilities of this position.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform related duties, as assigned by their Team Leader.

Additional responsibilities/tasks within the position's purpose may be assigned. LDG Development LLC & its affiliates reserve the right to change job descriptions at any time, with or without prior notice, based on business conditions/needs.