About the Role: Multi-Unit ManagerAs a
Multi-Unit Manager at Heyday, you will lead and develop a portfolio of 4-6 shops within a region, supporting Shop Managers and their teams in achieving operational excellence, outstanding guest experiences, and business goals. You are a strategic thinker, results-oriented leader, and inspirational coach. You create a culture of accountability, collaboration, and continuous improvement across all locations while championing Heyday's mission and values.
You are passionate about skincare and hospitality, with an eye for talent, a head for business, and a heart for people.
What You'll DoTeam Leadership & People Development- Lead, mentor, and support Shop Managers, Assistant Managers, and cross-functional teams across multiple shops, creating a culture of high performance and strong engagement.
- Partner with the People Team on succession planning, internal mobility, and creating development plans for future leaders.
- Act as a resource and role model for Shop Managers, providing ongoing coaching, conflict resolution, and performance management support.
- Foster an inclusive, equitable culture in each location where every team member feels seen, supported, and set up for success.
Operational Oversight- Ensure consistent execution of standard operating procedures (SOPs), policies, and client experience standards across all locations.
- Analyze shop performance metrics regularly (P&Ls, utilization, client retention, productivity) and take decisive action to meet or exceed targets.
- Oversee effective scheduling, labor management, and inventory practices that align with business goals and improve the bottom line.
- Partner with Regional Educators to ensure Skin Therapist recruiting, training, and education plans are well-executed at the shop level.
Business & Financial Acumen- Own and manage the performance of multiple shop-level P&Ls, driving revenue growth, controlling labor and operational costs, and maximizing profitability.
- Lead quarterly business reviews with Shop Managers, analyzing KPIs and implementing strategic initiatives based on insights.
- Maintain a strong presence in each shop to understand client feedback, employee experience, and local opportunities.
Client Experience & Brand Stewardship- Uphold Heyday's service standards and brand promise in every shop by ensuring Shop Managers and teams deliver exceptional, personalized experiences to every client.
- Be a visible ambassador of the Heyday brand in local communities-building relationships, attending events, and supporting grassroots marketing efforts.
- Support and collaborate on local marketing activations, events, and membership growth initiatives across all shops.
The Ideal Candidate- 3+ years of experience as a Multi-Unit Manager or Area Leader, preferably in a high-growth retail, hospitality, or wellness environment.
- Proven track record of developing talent and building high-performing teams across multiple locations.
- Strong business and financial acumen, with experience managing multiple P&Ls and achieving revenue and profitability goals.
- Exceptional communication skills with the ability to influence and lead cross-functional teams.
- Detail-oriented, highly organized, and able to manage competing priorities across multiple locations.
- Passionate about the skincare industry and dedicated to delivering memorable client experiences.
- Comfortable working in a fast-paced, dynamic environment with frequent travel between shops (travel may include overnight visits as needed).
- Proficient in Microsoft Office and Google Suite; experience with scheduling, payroll, or POS systems a plus.
Perks & Benefits- Competitive salary and bonus opportunities
- Health, dental, and vision insurance
- 401(k) plan
- Employee discounts on services and products
- Leadership development opportunities
- A vibrant, supportive, and skin-loving team culture
Compensation: $75,000.00 - $90,000.00 per year
