Aramark

Multi Site General Manager

Aramark$75K — $90K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Post-secondary education in Hospitality Management, Business Administration, or related field preferred.
  • 5+ years of senior management experience in food service, hospitality, or multi-site operations.
  • Experience managing multiple locations/services and leading large, diverse teams.
  • Experience in unionized environments, including interpretation and administration of Collective Bargaining Agreements.
  • Strong financial acumen with P&L management experience.
  • Ability to enforce standards while maintaining positive relationships.
  • Strong computer literacy including Excel, PowerPoint, and Word.

Responsibilities

  • Provide senior leadership and oversight across all assigned locations for service delivery.
  • Set expectations for operational standards and support site teams with hands-on coaching.
  • Conduct regular site visits, audits, and performance reviews for compliance and service consistency.
  • Build relationships with union representatives to ensure consistent application of policies and expectations.
  • Ensure adherence to Aramark programs, policies, and operational standards.
  • Serve as a contact for key clients, building trust and managing relationships effectively.
  • Own financial performance across the portfolio and ensure timely corrective actions.

Benefits

  • Opportunity for hands-on leadership across diverse healthcare sites.
  • Impact on patient experiences through quality service delivery.
  • Professional development and succession planning for leadership roles.
  • Collaboration with district leadership on growth and operational excellence.
  • Strong emphasis on safety and risk management culture.
Full Job Description
Job Description

Multi-Site General Manager - Location: Edmonton - Reports to: District Manager, Canada West

The Multi-Site General Manager is a senior operational leader responsible for the overall performance, compliance, and client satisfaction of a diverse portfolio of Aramark accounts across Edmonton & Northern Alberta. This role provides hands-on leadership across healthcare sites. The Multi Site GM ensures consistent execution of Aramark programs and processes, strong financial performance, and high-quality service delivery, while developing site leaders and acting as a key partner to both clients and district leadership.

Healthcare - Aramark

Redefining the Patient Experience - We provide industry leading dining, environmental, facilities, and healthcare services in hospitals. By combining hospitality, science, and culinary expertise, we create environments where caregivers and patients can relax, recharge, and recover.

Our services range from Patient Dining, Retail Dining to Clinical Nutrition and beyond.

Job Responsibilities

Operational Leadership
• Provide senior leadership and oversight across all assigned locations, ensuring safe, efficient, and consistent service delivery
• Set clear expectations for operational standards while supporting site teams with hands-on leadership and coaching
• Conduct regular site visits, audits, and performance reviews to ensure contract compliance and service consistency
• Build and maintain effective working relationships with union representatives while ensuring consistent application of labour agreements, company policies, and operational expectations.

Aramark Programs & Process Compliance
• Ensure full adherence to all Aramark programs, policies, and operating standards
• Ensure compliance with food safety and sanitation programs, health and safety requirements, purchasing standards, and brand standards
• Hold site leaders accountable for accurate execution of Aramark systems, reporting, and controls
• Identify gaps in compliance or execution and implement corrective action plans as required

Client Partnership & Retention
• Serve as a senior point of contact for key clients, building trust through responsiveness, consistency, and results
• Support and lead CBRs, QBRs, audits, and renewal discussions
• Proactively identify risks, opportunities, and service enhancements to strengthen client relationships and retention

Financial Accountability
• Own financial performance across the portfolio, including revenue growth, labour management, food cost control, and contribution targets
• Review and analyze financial statements, forecasts, and variance reports and ensure timely corrective actions
• Partner with Finance and site leaders to ensure disciplined financial execution and sustainable results

People Leadership & Development
• Lead, coach, and develop a multi-site management team, building bench strength and succession plans
• Ensure consistent performance management, engagement, and accountability across all locations
• Support talent development and internal promotion through structured coaching and feedback

Safety & Risk Management
• Champion a safety-first culture across all sites
• Ensure compliance with all client, provincial, and Aramark safety standards and reporting requirements
• Address incidents, risks, and audit findings promptly and effectively

District Support
• Act as a delegate for the District Manager when required
• Support mobilizations, renovations, and operational transitions
• Contribute to district initiatives related to growth, compliance, people development, and operational excellence

Qualifications
• Post-secondary education in Hospitality Management, Business Administration, or a related field (preferred)
• Five or more years of senior management experience in food service, hospitality, or multi-site operations
• Proven experience managing multiple locations/services and leading large, diverse teams.
• Proven experience working within unionized environments, including interpretation and administration of Collective Bargaining Agreements (CBAs), grievance management, and partnership with union representatives to support positive labour relations.
• Strong financial acumen with experience managing P&Ls and complex operating environments
• Demonstrated ability to enforce standards while maintaining positive, productive relationships
• Advanced food safety certification or ability to obtain
• Strong computer literacy including Excel, PowerPoint, and Word
• Valid driver's license and ability to travel locally and seasonally

Ideal Candidate Profile
• Confident, disciplined operator who values standards, structure, and accountability
• Calm and effective in complex, fast-paced environments
• Detail-oriented with the ability to zoom out strategically when required
• Trusted leader who can balance client needs, team development, and financial results
• Comfortable acting as an extension of district leadership

Education



The pay range for this position is $75,000.00 - $90,000.00.

About Aramark

Aramark provides food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. ARAMARK’s position as a world leader in facility services stems from decades of experience and superior service in the diversified outsourcing industry. From their humble beginnings in 1936 at the helm of Davre Davidson and his peanut vending machines to our place — for the sixth time in nine years — at the top of Fortune magazine’s list of the “World’s Most Admired Companies,” ARAMARK has maintained an unwavering focus on providing world-class experiences, environments, and outcomes for their clients. At ARAMARK, they take care of buildings and infrastructure so that their customers can take care of their core business. They are proud to provide exceptional facility management services for 1,600 companies in 16,000 facilities — about 1.8 billion square feet worldwide. ARAMARK provides comprehensive facility service solutions that enable its clients to maximize safety, productivity, and reliability. Their success is the result of their steadfast commitment to service excellence. They pride themselves on delivering customizable, sustainable solutions in a wide range of facilities by working closely with their clients to achieve mutual goals. Self-performed services, ongoing client communication, performance metrics, and an environment of team learning and development enable us to perform beyond expectations in virtually every client engagement. Whatever the company’s facility needs, ARAMARK is here to consistently exceed the expectations for service excellence with the best people, the most innovative processes, and the latest technologies.

Aramark Careers

Join Aramark's vibrant team today and be part of a company that values innovation, leadership, and diversity. As a global leader in food, facilities, and uniform services, Aramark offers unparalleled job opportunities designed to enhance your professional growth and development. Work You’ll Do At Aramark, we are committed to fostering a culture of growth and innovation. Our team members are at the heart of our operations, providing essential services across various industries. By joining our team, you will collaborate with skilled professionals dedicated to making a meaningful impact every day. Aramark offers a wide range of employment opportunities, from frontline positions to executive roles, each contributing to our mission of delivering experiences that enrich and nourish lives. Whether you are looking for a full-time position or an internship, Aramark provides a path that will advance your career and expand your skills. Leadership and Development Step into a role that challenges you to be your best. Aramark’s leadership is committed to nurturing talents through robust training programs and diversity initiatives that ensure all team members are valued and have the opportunity to succeed. Our leadership training equips you with the tools necessary to lead with confidence and integrity. Innovation at Work Innovation is at the core of Aramark, where we continuously seek cutting-edge solutions to improve our services and operations. Engage in work that pushes the boundaries and leads to transformative outcomes, not just for our company but for the industries we serve. Join Our Team Explore the multitude of job opportunities at Aramark, where your career aspirations can take flight. We are actively hiring creative, curious, and motivated individuals who are ready to contribute to a team that celebrates diversity and is driven by excellence. Internship Programs Kickstart your career with an Aramark internship, where you can apply your classroom knowledge to real-world scenarios. Our internships provide a foundation for learning and development, plus the opportunity to build professional networks that can be pivotal in your career journey. Benefits and Culture Aramark is dedicated to supporting our employees with a comprehensive benefits package that promotes a healthy, fulfilling life both inside and outside of work. Our culture thrives on teamwork, respect, and inclusivity, creating an environment where every employee can thrive. Stay Connected Search open positions that match your skills and interests on the Aramark Jobs portal. We look for passionate, solution-driven team players who are eager to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Aramark. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aramark. Join Aramark today and be part of a team that is dedicated to excellence and innovation in everything we do. Your future starts here!
Learn more about Aramark
Size
248,300 employees
Market Cap
$10.6 billion
Industry
Net Income
-$688.5 million
Founded
1936
5 Year Trend
+2.3%
Revenue
$11.3 billion
NASDAQ

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