Metronorth Railroad

Mtce Supv (Telephones) II

Metronorth Railroad • $112K — $118K *
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5 years of experience in telephone equipment maintenance, installation, and repair.
  • At least 1 year of supervisory experience in maintenance operations.
  • Broad knowledge of maintenance and repair tools and procedures for telephone equipment.
  • Familiarity with fiber optic and PBX networks.
  • Understanding of NYCT Rules and Regulations and related union contracts.

Responsibilities

  • Supervise Level 1 Maintenance Supervisors in the Command Center.
  • Perform Incident Desk Coordinator duties during off hours.
  • Process and distribute incident and accident reports as needed.
  • Operate from different EMD Command Centers as directed.
  • Ensure compliance with safety practices and procedures.

Benefits

  • Flexible work hours with potential for various shifts.
  • Opportunity for internal advancement within MTA.
  • Comprehensive training and development programs.
  • Strong emphasis on safety and operational practices.
  • Experience in a critical infrastructure environment.
Full Job Description
Description

Position at New York City Transit

Title: Maintenance Supervisor (Telephones) II Job ID 17396

First Date of Posting: 09/25/2026
Last Date of Filing: 10/09/2026
Authority: TA
Department: Subways
Division/Unit: Electronics Maintenance / Command Centre
Reports to: Superintendent
Work Location: Various
Hours of Work: Various

This position is open to all current Maintenance Supervisor I and Maintenance Supervisor IIs (Telephones)

Job Summary:

The incumbent will provide supervisory oversight to Level 1 Maintenance Supervisors within the EMD Command Center

Responsibility:

The incumbent will provide supervisory oversight to Level 1 Maintenance Supervisors within the Command Center, along with performing Incident Desk Coordinators duties on the off tours. In addition, other duties include processing and distribution of incident, accident and other reports and updates as necessary. The selected candidate will be required to work off tour and operate from either of the EMD Command Centers located at the OCC or 130 Livingston Street as necessary or as directed by management.

Compensation:
Maintenance Supervisor (Telephones)
II Salary Range:1st Year $112,448
2nd Year $114,057
3rd Year $118,067

Education and Experience:

Five years of full-time satisfactory experience in the maintenance, installation and repair of telephone equipment or electrically operated alarm equipment; at least one year of this experience must have been in a supervisory capacity.

Desired Skills:
  • Knowledge of EAM
  • Broad knowledge of maintenance and repair of telephone equipment, test tools/equipment and procedures
  • Knowledge of fiber optic and PBX networks.
  • Knowledge of NYCT Rules and Regulations
  • Knowledge of TWU and SSSA Union Contracts
  • Knowledge of Operations and Safety Practices and Procedures
  • Excellent written and verbal communication skills
  • Proficiency in utilizing a desktop PC and Microsoft Office Suite

Other Information:Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. This requirement applies to candidates applying to internal/lateral postings within the same title. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

About Metronorth Railroad

Metro-North Railroad is a commuter railroad that serves the northern suburbs of New York City. The railroad was founded in 1983 and is owned by the Metropolitan Transportation Authority (MTA). Metro-North operates three main lines, the Hudson Line, the Harlem Line, and the New Haven Line, which together serve over 85 million passengers annually. The railroad has a fleet of over 400 rail cars and operates over 700 trains per day. In addition to commuter service, Metro-North also operates several tourist trains, including the popular Fall Foliage and Holiday Express trains.
Learn more about Metronorth Railroad
Size
7,000 employees
Industry
Net Income
$100 million
Founded
1983
5 Year Trend
-5%
Revenue
$1 billion

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