Responsibilities
- Provide day-to-day operational support for Microsoft 365 Copilot, including incident resolution, issue troubleshooting, and user assistance.
- Support configuration and administration activities within the Microsoft 365 environment in coordination with platform administrators.
- Develop and maintain user documentation, knowledge base articles, training materials, and operational procedures.
- Evaluate and test new Copilot capabilities, releases, and Microsoft roadmap enhancements; provide recommendations for implementation and support readiness.
Qualifications
Minimum (Required):
Years
Skills/Experience
2
Understanding of Microsoft 365 Copilot and Copilot Studio capabilities, licensing, governance, and security concepts.
2
Experience supporting enterprise SaaS platforms and end-user technologies.
2
Strong troubleshooting, communication, and customer service skills.
2
Knowledge of AI governance, responsible AI principles, data protection, and compliance requirements.
Preferred (Optional):
Years
Skills/Experience
2
Experience developing training materials and delivering technical training to diverse audiences.
