MS Dynamics CRM Techno Functional Consultant

Keylent, Inc.

$90K — $130K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7-12 years of IT experience, with 6-8 years focused on Dynamics CRM/365 CE Cloud.
  • Demonstrable experience in Functional Consulting on Dynamics 365 CRM, completing two large, end-to-end implementations involving various modules.
  • Thorough knowledge of at least two Dynamics 365 CRM modules (Sales/Service/Field Service/Marketing).
  • Excellent customer-facing skills and capability in documentation.
  • Experience with requirements workshops, JAD sessions, and user story documentation.

Responsibilities

  • Lead requirements gathering and functional fit-gap analysis for Dynamics 365 implementations.
  • Serve as a liaison between stakeholders and technical teams to facilitate effective communication.
  • Author Business Requirements Documents (BRD) and Functional Specifications Documents (FSD) for sign-off.
  • Oversee multi-module Dynamics 365 CRM projects, ensuring quality and timeliness.
  • Utilize Power Platform tools to enhance productivity and analyze data.

Benefits

  • Opportunity to work on complex, large-scale CRM implementations.
  • Gain exposure to modern technologies like Power Platform and Azure.
  • Flexible work environment, with a focus on Agile methodologies.
  • Professional growth in a leading-edge IT environment.
Full Job Description
Job Title: MS Dynamics CRM Techno Functional Consultant
Location: Dearborn, Michigan
Duration: 12 Months

Skills
Microsoft Dynamics CRM Administration

Description
MS Dynamics Functional Consultant:
  • 7 12 years of experience in IT
  • 6 - 8 years on Dynamics CRM (including Dynamics 365 CE Cloud, which is a must)
  • Must have demonstrable experience in Functional Consulting on Dynamics 365 CRM in the role of Functional Consultant / Business Analyst in at least two large, end-to-end large MSCRM implementations, that include complex functionality, more than one module of Dynamics 365 CRM (Sales / Service / Marketing / Field Service) multiple integrations and multi-geo rollouts
  • Must have thorough knowledge of and experience in implementing at least two modules of Dynamics 365 CRM, viz. Sales / Service / Field Service / Marketing
  • Excellent customer facing and documentation skills
  • Should have demonstrable experience in conducting customer facing requirements workshops, JAD sessions, capture and documentation of User stories, building product backlog, conducting functional fit-gap analysis, authoring BRD / FSD and getting them signed-off by customers

Must have some experience in modern workloads:
  • Power platform : specially Power Automate and Power BI, experience in Power Apps in preferred
  • Experience in Azure AI / Client, Azure IOT platform and Virtual Agent is high preferable
  • Experience in working in an Agile DevOps and SAFe methodology is a must

MS Dynamics Tech Lead
  • At least 10 - 12 years of experience in IT
  • 8 - 10 years on Microsoft technologies, out of which at least 6 -8 years on Dynamics CRM (including Dynamics 365 CE Cloud, which is a must)
  • Must have demonstrable architecture & design experience in the role of Technical Architect in at least 2 - 3 large, end-to-end large MSCRM implementations, that include complex functionality, more than one module of Dynamics 365 CRM (Sales / Service / Marketing / Field Service) multiple integrations and multi-geo rollouts
  • Must have thorough knowledge nad experience of Dynamics 365 Sales, Service and Field Service
  • Must be thorough and hands-on MSCRM 2013 ,MSCRM 2016 and Dynamics 365 Versions, including CRM SDK, plug-ins, Javascript, Azure functions, Web API services, Azure Service Bus (for integrations)
  • Must be thorough and hands on in Microsoft technologies including
  • .NET 4.x, C#, XML, Ajax, OData query and HTML 5
  • Microsoft SQL server 2008/2012
  • Scribe and SSIS
  • Experience in MSCRM installation and set-up and multi-site deployment

Modern workloads:
  • Power platform : specially Power Automate and Power BI, experience in Power Apps in preferred
  • Experience in Azure AI / Client, Azure IOT platform and Virtual Agent is high preferable
  • Experience in working in an Agile DevOps and SAFe methodology is a must
  • Good team handling and customer facing skills

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