Moving, Packing and Cleaning Manager - SERVPRO Team Shaw

$5,000 Sign on Bonus

Do you love helping people through difficult situations?

Then, don't miss your chance to join our Franchise as our new Moving, Packing and Cleaning Manager. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with bonuses and the opportunity to learn and grow.

Position Summary

The Moving, Packing and Cleaning Manager owns the full performance of the contents division - moving, packing, and textile/content cleaning - across all crews and Project Managers in the market. This role moves beyond running a single crew to owning staffing, scheduling, quality, equipment, and vendor relationships for the entire division, while coaching Project Managers and technicians to perform at a consistent standard across every job.

Key Responsibilities

Division Oversight
• Own day-to-day performance of all moving, packing, and content cleaning operations across the market, ensuring work is completed safely, efficiently, and to industry standards on every job.
• Directly manage and develop the Project Managers and crew leads responsible for inventory, packout, cleaning, vaulting, wrapping, staging, and packback of contents.
• Build and manage crew scheduling and staffing assignments across all active jobs, balancing crew availability, job volume, and customer timelines.
• Monitor job cycle time, quality, and customer satisfaction across the division; identify and resolve bottlenecks on aging or at-risk jobs.
• Set and enforce operations procedures and protocols across all crews, in the warehouse, and while traveling to or from work or job locations.
• Step in personally on escalated or complex jobs - client communication, adjuster coordination, subcontractor coordination, and project-related staffing decisions.

Quality, Equipment & Warehouse
• Own warehouse organization, cleanliness, and equipment maintenance standards across the division.
• Manage inventory levels and supply ordering for packing and cleaning materials; approve inventory requests.
• Oversee fleet usage for the division, including box trucks and forklifts, and ensure proper vehicle and equipment care.
• Audit use of job-tracking systems (iCat, Proven Jobs Desktop/Mobile) across crews for accuracy and completeness.
• Ensure contents are packaged and transported in a way that consistently prevents damage, and address recurring issues at the root cause.

Leadership & Growth
• Recruit, interview, onboard, and train new Project Managers and technicians for the division.
• Set performance standards and conduct regular reviews for Project Managers and crew leads; hold the team accountable to production, quality, and customer satisfaction targets.
• Build career progression paths for technicians into Project Manager and lead roles.
• Support the team in obtaining online company reviews from customers.
• Partner with sales, mitigation, and reconstruction leadership to align contents capacity with the pipeline and customer commitments.
• Promote and enforce a strong safety culture across every crew and job site.

Compensation & Schedule

Bonus and Commission Plan with Competitive Base Salary

Availability for overtime and on-call hours will be required during peak demand or emergency responses

Qualifications

Required:
• High school diploma or equivalent
• 4-5+ years of experience in moving, packing, or contents restoration, including at least 2 years in a lead or supervisory role over multiple crews or jobs
• Demonstrated experience managing or developing other Project Managers, leads, or technicians - not just individual job execution
• Valid driver's license with a clean driving record
• Ability to lift, carry, and move up to 50 lbs. regularly
• Strong communication, organizational, and leadership skills
• Proficiency with smartphones, tablets, and job-tracking software (iCat, Proven Jobs Desktop/Mobile)
• Availability for on-call rotation, evenings, weekends, or overtime as needed

Preferred:
• IICRC certification(s) in Water Damage Restoration, Fire/Smoke Restoration, or related areas
• Experience working directly with insurance adjusters or property managers
• Familiarity with SERVPRO job documentation systems (WorkCenter, DryBook, etc.)
• Experience managing warehouse operations, fleet, or inventory at scale
• Bilingual (English/Spanish) a plus

Benefits
• Medical, Dental, Vision
• Paid Time Off
• Sick Paid Time Off
• Matching 401(k)
• Competitive compensation
• Personal Development Opportunities

Compensation: $70,000.00 - $100,000.00 per year

Picture yourself here fulfilling your potential

At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.