Job Title: Store Manager
Location: Shoppe Montecito
Supervisor: Director of Retail
Salary Range: $80K - $90K Annually, based on experience
About the Role: The store manager operates with a people-first mindset and successfully builds a welcoming environment with their team for all clients. They deliver consistent results, utilizing the tools at their disposal to build lasting relationships and drive revenue for their store.
They are responsible for all aspects of managing Shoppe Montecito including overseeing store operations, implementing visual merchandising standards, managing expenses and payroll for optimal profitability, and leading store associates to provide a best-in-class customer experience.
Store Manager Responsibilities:
- Demonstrate sales leadership by playing an active role on the sales floor through customer engagement and ensuring best-in-class customer service.
- Ensure a positive and professional cooperative team environment that promotes trust, integrity, and superior performance standards, leading by example.
- Manage day-to-day operations at store level, following company protocols and system requirements.
- Analyze and report on weekly, monthly, and quarterly store performance, sell-through, and business trends. Utilize KPIs to make business adjustments as needed.
- Partner with the Marketing department to plan and execute in-store events (e.g., workshops and pop-ups) that build community, increase brand awareness, and expand the customer base.
- Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies in collaboration with the Visual department.
- When needed, resolve customer concerns with compassion and in a timely manner, partnering with other team members as necessary to provide an unmatched customer experience.
- Manage and support stock levels and support the buying team on inventory needs and re-orders.
- Utilize customer interaction and feedback to provide tangible information to teams at HQ. Compile this information in a way that can directly impact the customer experience.
- Recruit, train, and develop store team members.
- Maintain systems and accuracy of records including, but not limited to, expenses, inventory, and employee attendance.
STORE MANAGER QUALIFICATIONS:
- 4+ years of retail management experience, preferably in home decor or interiors.
- Consistently delivers outstanding customer service and can lead their team to do the same.
- Proven ability to drive revenue and manage inventory and budgets for profitability.
- A people-first leader and a team player who thrives in a collaborative environment.
- Shows strong styling and merchandising skills with an eye for detail.
- Strong internal and external communication skills, both verbal and written.
- Has exceptional time management skills, knowing how to delegate and ask for assistance, as needed.
- Sharp problem-solving instincts with the ability to troubleshoot across all areas of store operations, whether managing an unexpected staffing shortage, resolving a customer escalation, or addressing an inventory issue, with composure and sound judgment.
- Knowledge of Microsoft Office Suite and Google Drive preferred. Knowledge of Shopify POS, Netsuite, Slack, Gorgias, and Endear a plus!
- Must live in the Montecito, CA area and have dependable transportation.
- Ability to lift and mobilize large items, up to 50 lbs. while utilizing appropriate equipment and safety techniques.
- Flexible to work occasional weekends and holidays per business needs.
STORE MANAGER BENEFITS:
- PPO & HMO Medical Options
- Vision & Dental Options
- 401K with company match (After 1 year of employment)
- PTO, Sick Time, Floating Holidays and Paid Volunteer Time
- Bereavement, Jury Duty, and Voting Time (as needed)
- Paid Holidays Off
- Paid Maternity/Paternity Leave
- 40% off at Shoppe Amber Interiors (online & retail)
- Voluntary employee benefits
- Employee Assistance Program
*Some benefits are contingent upon full time employment.
**Exact salary contingent upon experience
