Job Description: We are seeking a high-level Lab Systems Administrator for a fully remote position to execute administration, maintenance, and master data activities specifically for the MODA platform in support of the Massachusetts Biologics Operations (MBO) site. This role maintains system workflows, handles instrument interfaces, provides first-tier remote end-user support, and coordinates closely with Global system owners regarding system changes and communications. All requests, issues, and changes will be managed through the site's IT ticketing and change management system (ServiceNow).
Responsibilities: - Workflow Maintenance: Maintain and update workflows within the MODA system to ensure seamless daily laboratory operations.
- System Integration: Assist with MODA system and instrument integrations, execute configuration changes, and coordinate technical requirements with the Global DD&T function.
- Master Data Management: Perform MODA master data updates to support routine business changes, site improvements, and resolve complex master data issues.
- System Administration: Execute routine MODA system administration activities, manage user accounts, and maintain system stability.
- Documentation & Verification: Create and maintain method verification scripts and system documentation to support new MODA functionality and routine software updates.
- End-User Support: Provide first-tier remote application support to resolve daily end-user questions, system errors, and usage issues.
- Validation & Projects: Support validation activities for ongoing site projects and execute instrument-to-MODA configuration interfaces as needed.
Core Elements Related to This Role: - This critical role directly ensures that Quality Control (QC) personnel can perform daily testing operations within the MBO MODA system. All activities must be executed in strict compliance with global and local regulatory requirements, data integrity guidelines, and company standards.
Dimensions and Aspects: - Technical Decision-Making: Apply extensive knowledge of MODA to evaluate whether configuration or process changes impact data integrity or the validated state of the software.
- Business Collaboration: Partner closely via remote collaboration channels with laboratory personnel to understand actual system utilization and proactively recommend process or configuration improvements.
Requirements: - Bachelor's degree in Engineering, Computer Science, Business, Chemistry, Biology, or a related scientific/technical discipline.
- 3 to 5 years of experience working within the pharmaceutical or biopharmaceutical industry.
- Extensive hands-on configuration, administration, and development experience specifically with the MODA platform.
- Systems Knowledge: Strong working knowledge of ServiceNow change management workflows, Client ALM, and remote collaboration tools.
