About the role- The Mobile Operations Manager will oversee the deployment, logistics, and efficiency of SparkCharge's mobile charging units and field teams. This role requires a leader who excels in process optimization, team management, and operational strategy, ensuring each customer interaction is seamless and high quality. The ideal candidate will balance hands-on oversight in the field with strategic planning to scale operations in an evolving EV market.
What you'll doDaily Operations & Logistics • Coordinate scheduling, dispatch, and routing for all mobile charging units.
• Monitor real-time field operations, proactively addressing any issues or delays.
• Optimize processes to reduce wait times and improve customer satisfaction.
• Manage and oversee staff and vehicle fleet operations, including scheduling, dispatch, maintenance, and compliance for all mobile charging units.
Team Leadership & Management • Help hire, train, and supervise a team of field technicians and support staff.
• Help set performance goals, conduct regular performance evaluations, and provide coaching to drive team growth and accountability.
• Foster a positive, safety-focused culture emphasizing teamwork and continuous improvement
Process & Efficiency Optimization• Analyze operational workflows and implement solutions to enhance speed, reduce costs, and improve service quality.
• Use data and metrics to refine logistics, routing, and capacity planning for the mobile charging fleet.
• Collaborate cross-functionally with departments like Customer Support, Product, and Technology to streamline overall operations.
Quality Control & Safety Compliance • Establish and enforce safety protocols, ensuring all operations align with local, state, and federal regulations.
• Conduct regular inspections and audits of equipment, vehicles, and personnel to maintain operational excellence.
• Develop and maintain standard operating procedures (SOPs) that adhere to industry best practices.
Strategic Planning & Scalability • Work closely with leadership to forecast demand, plan expansions, and drive strategic initiatives.
• Identify opportunities for new service offerings or market segments, using insights from operational data and customer feedback.
• Participate in budgeting, cost analysis, and capital expenditure planning to support sustainable growth.
Customer & Partner Relations • Collaborate with the Customer Success team to ensure high levels of customer satisfaction and resolve escalations promptly.
• Maintain strong relationships with vendors, suppliers, and third-party partners critical to daily operations.
Qualifications• Bachelor's degree in Operations Management, Business Administration, Logistics, or a related field preferred.
• 5+ years of experience in operations, logistics, or field service management, with at least 2 years in a leadership role.
The pay range for this role is:
85,000 - 90,000 USD per year (Somerville)
