City Of New York

Mobile Device Technology Specialist

City Of New York$70K — $95K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Baccalaureate degree in computer science, engineering, or a related field required.
  • 4 years of relevant IT service management experience or 8 years of related full-time experience.
  • Strong technical knowledge of mobile technologies and troubleshooting skills.
  • Experience with mobile devices like IOS and Android required.
  • Ability to handle customer service issues with transportable equipment up to 50 pounds.

Responsibilities

  • Provide technical support on ServiceNow incidents and prioritize urgent requests.
  • Coordinate mobile order approvals with the Cost Recovery Group.
  • Liaise with agencies to resolve service issues and recommend actions for mobile requests.
  • Assist with user-level technical support and equipment orders.
  • Perform inventory control and update vendor management systems.
  • Configure and activate a variety of mobile devices for users.
  • Execute Mobile Device Management tasks including provisioning and enrollment.

Benefits

  • Opportunities to work with leading technologies in mobile and wireless communication.
  • Engagement in a supportive team environment with diverse responsibilities.
  • Potential for career advancement within the agency.
  • Experience in a government setting with a focus on public service.
  • Potential to impact multiple city agencies with your technical expertise.
Full Job Description
The Mobile Device Technology Specialist will provide technical assistance to agencies, with a focus on various mobile and wireless initiatives; the candidate must have technical knowledge of mobile technologies such as Mobile Device Management (MDM) and equipment's such as IOS and Android, as well as the ability to troubleshoot various issues. The successful candidate will provide designated agency mobile coordinators with information pertaining to equipment, service pricing and availability and will work with various account team members to complete orders. Responsibilities will include: -Provide support on daily ServiceNow incidents/requests and work closely with the various carrier account teams and wireless personnel on customer service issues that may arise; ensure all urgent incidents and requests are prioritized and addressed in a timely manner. -Work closely w/OTI's Cost Recovery Group (CRG) for mobile order approvals. -Liaise with City agencies on requests/incidents resolution for various carrier services; recommend the appropriate action in response to agency mobile requests, including activation of new service, cancellation of existing service, choice of carrier, number porting, change of service type or rate plan, or change of equipment type. -Provide user-level technical support and troubleshooting communications issues; follow-up with the appropriate vendors and carriers on orders placed for new equipment. -Liaise with internal OTI divisions concerning new service and equipment costs and determine proper user financial responsibilities. -Perform inventory control functions (inventory control functions may require the candidate to carry boxes of mobile equipment to and from the mobile stock room; these boxes should not exceed 50 pounds), update vendor management system with accurate data. -Assist customers w/various device configurations; activate and program a wide range of mobile devices, including cellular phones, smartphones both android & IOS, mobile PC cards, & MiFi's; submit corrections to carriers; prepare written communications concerning technical issues. -Perform Mobile Device Management (MDM) tasks such as device provisioning, deployment of base profiles and policies. -Working with agency MDM admins ensuring devices are successfully enrolled. -Perform related tasks, special projects and initiatives as assigned. HOURS/SHIFT Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY TO APPLY Please go to www.cityjobs/jobs/search and search for Job ID #783232 * Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL #LI-DNI IT SERVICE MANAGEMENT SPECIALI - 95713 Qualifications 1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations; 2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations; 3. Education and/or experience which is equivalent to "1" or "2" above. Additional Information

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