About the Opportunity
DMI, LLC is seeking a Mobile Device Help Desk Analyst to join us.
Duties and Responsibilities:
- Responsible for managing all Wireless Accounts including, but not limited to, equipment, activations/changes to data plan, and User Acknowledgement forms for all end users.
- Responsible for activating new user accounts and performing initial setup for email, calendar, contacts, etc.
- Responsible for maintaining all wireless databases, inventories, audits, supplies, accessories, Employee Acknowledgement forms, and adhering to all related State policies and procedures.
- Responsible for processing and distributing all end users’ wireless invoicing and personal usage summary.
- Hold quarterly inventory meetings to fully review and reconcile outstanding invoice processing issues, TSR queue, User Acknowledgement forms, and other processes assigned.
- Coordinate with Leadership and Telecommunications vendors quarterly to review new products, rate plans, and eligible upgrades.
- Provide technical assistance for all wireless equipment.
- Other job-related duties as assigned.
- Provide clear day-to-day direction to staff.
- Point Of Contact (POC) to handle day-to-day work-related issues.
- Identify and provide training as needed.
- Provide regular or as-needed updates/reports to MTA - IT Department Manager.
- Ensure all Telecommunication Service Requests (TSRs) are handled in a timely manner.
Qualifications
Education and Years of Experience: a Bachelor's Degree preferred
Additional Requirements:
- Physical Demands:
- Work is performed in normal office settings and at users' work sites. When at users' sites, the work may involve exposure to electrical wires and outlets, and safety procedures must be strictly followed. The work may require moving computers and printers weighing up to 50 pounds. Employee may need to occasionally work at other locations and may need to use a state or personal vehicle, as necessary.
- Equipment Used:
- In most cases, a state issued computer will be the team members’ main tool for daily job performance. In addition, a hand-held mobile device (smart phone) is also required for this position. Hand tools may occasionally be necessary to repair hardware.
Citizenship Status Required: Must be a U.S. Citizen
Physical Requirements: None required for this position.
Location: Baltimore, MD
Minimum Salary Rate$159,980.00
Median Salary Rate$165,000.00
