Job DescriptionMMIS/MES Account & Delivery LeaderMEDICAID ENTERPRISE SYSTEMS | GOVERNMENT HEALTHCARE | ACCOUNT & DELIVERY LEADERSHIP
Conduent is seeking an experienced
MMIS/MES Account & Delivery Leader to lead the successful delivery, management, and growth of our
New Mexico Medicaid Enterprise Systems (MES/MMIS) engagement.
This role serves as the primary client-facing leader responsible for
operational performance,
contract compliance,
financial results,
strategic client relationships, and
account growth.
What You'll Do- Serve as the primary executive point of contact for client leadership and key stakeholders, building trusted advisor relationships.
- Lead daily delivery and operational performance across the Medicaid Enterprise Systems program.
- Ensure contractual commitments, service level agreements (SLAs), key performance indicators (KPIs); regulatory requirements, security standards, and business objectives are met.
- Partner with operations, technology, product, system, and support teams to deliver contracted services and address performance risks.
- Manage client escalations, operational issues, service interruptions, corrective action plans, and risk mitigation efforts.
- Lead contract administration, including renewals, amendments, change requests, pricing discussions, and governance processes.
- Oversee quality assurance, continuous improvement, SLA reporting, SOC audits, Medicaid Waiver Financial Management reviews, and other compliance assessments.
- Lead disaster recovery and business continuity planning, testing, training, and documentation.
- Own account financial performance, including budgets, revenue, profitability, forecasting, expense management, and growth opportunities.
- Prepare and present executive business reviews, strategic performance reports, and operational governance updates.
- Lead, coach, and develop cross-functional teams while managing hiring, onboarding, performance, development, succession planning, employee relations, engagement, and retention.
Required Qualifications- Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, or a related field.
- Seven (7) or more years of progressive leadership experience in Account Management, Delivery Management, Operations Management, Government Healthcare, or related field.
- Demonstrated experience in Medicaid, MMIS, Medicaid Enterprise Systems (MES), Fiscal Agent operations, or related government healthcare programs.
- Experience managing large-scale government contracts and operational service delivery organizations.
- Strong knowledge of contract management, compliance programs, service level agreements, and operational governance.
- Proven ability to build executive-level client relationships and serve as a trusted advisor.
- Experience leading cross-functional teams across operations, technology, product, and service delivery organizations.
- Strong financial acumen with experience managing budgets, revenue, profitability, forecasting, and business performance.
- Excellent communication, negotiation, presentation, and stakeholder management skills.
- Proficiency in Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Project, Visio, and SharePoint.
- Willingness to travel occasionally as required.
Preferred Qualifications- Experience supporting Medicaid Enterprise Systems (MES) or Medicaid Management Information Systems (MMIS) implementations and operations.
- Direct Fiscal Agent operational experience.
- Experience leading SOC audits, compliance reviews, and regulatory assessments.
- Experience developing Standard Operating Procedures (SOPs), governance processes, and operational controls.
- Experience with large-scale system modernization, implementation, and transformation programs.
- Advanced degree in Business Administration, Healthcare Administration, Public Administration, or related field.
