Role description
Title : MLL Service Delivery Lead RD Labs IT
Location : Jacksonville, FL
Hiring Mode : Full Time
Work Mode : 5 days work from the site.
Role Purpose
Own endtoend delivery reliability and continuous improvement of IT services that enable RD innovation across multiple MedTech business units Ensure secure compliant and resilient operations across lab computing instrument workstations segmentedICE networks and integrated ITOT capabilities
Key Responsibilities
Lead daytoday IT service delivery for RD labs working in collaboration with the site based BT and RD leaders incident request problem and change management via ITILServiceNow with clear SLAsOLAs and rootcause eradication and transparent communications to site leadership
Act as the site technologist Translate RD site strategies into practical secure solutions on the shop floor and in labs advise on architectures platforms and patterns that accelerate throughput and quality Understand and document the business goalss and how our technology can enable those outcomes
Serve as domain expert for deployments involving firewalls ICEsegmented networks ITOT integrations IoT enablement and equipment connectivity instrument PCs controllers gateways Document local site capabilities such as asset lists and locally managed applications working with the BT site leader
Oversee core lab infrastructure servers networks software baselines backupsDR and coordinate patching hardening and vulnerability remediation for instrument workstations within regulated constraints Support audits CAPAs deviations and change control
Partner with Lab Operations Quality Engineering Cybersecurity and vendors to translate lab needs into scalable secure solutions manage vendor performance and onsite activities
Drive continuous improvement and cost optimization process simplification automation standardization maintaining transparency through KPI dashboards and service reviews
Ensure compliance with GxPdataintegrity expectations eg GAMP 5 ALCOA and support audits CAPAs deviations and change control for computerized systems
Coordinate site readiness for projects lab moves new instruments integrations including network segmentation ISA95 NIST connectivity and qualificationvalidation impact
Maintain cybersecurity and dataintegrity expectations support regulated operations eg GxP as applicable
Maintain robust knowledge articles and runbooks for repeatable highquality operations in MLL contexts
Champion reliability and value Ensure each initiative ties to business outcomessafety quality service costworking closely with Operations Quality Engineering and Cybersecurity
Minimum Qualifications
Bachelors in information technology Computer Science Engineering or related field or equivalent experience
6 years in IT service deliveryoperations with handson supporting scientificRDoperational technology environment instrument PCs controllers data systems and ITILaligned ITSM ServiceNow Jira
Strong understanding of segmentedICE networks firewalls and secure equipment connectivity in regulated settings
Proven leadership of multivendor onsiteremote teams with measurable SLA attainment and continual improvement
Clear concise communicator across operations quality and technical stakeholders strong stakeholder management in fastpaced settings
Preferred Qualifications
Cloudvirtualization exposure knowledge of cybersecurity best practices familiarity with RD OT integrations ITIL v3v4 certification ISA95 NIST
Experience with GxPCSV or CSA frameworks eg GAMP 5 audit support and dataintegrity practices
Familiarity with lab data systems eg ELNLIMS CDS IoT integrations and monitoring in segmented networks
