About The Role
We're looking for a Mission Success Coordinator who is hungry to own onboarding, training, and adoption for our government and Defense Industrial Base (DIB) customers. This role reports directly to our Mission Assurance Manager. You'll get customers and their mission partners (vendors, partners, and primes) live on Integrate fast, and make sure they stay active, engaged users long after go-live.

This is a hands-on, high-travel role (50-70%) supporting complex, high-stakes government deployments where the stakes are real and the timelines don't wait. You'll ramp up for the first 60+ days, then take full ownership of your own customer cohorts - no hand-holding required.

This is not a support-ticket role. You'll be working directly with customers, running training, gathering product feedback, providing creative and innovative Integrate-native solutions, and making the platform stick.

What You'll Work On

• Own onboarding for new customers and their mission partners.
• Run training sessions - including a "trainer of trainers" approach - that get program stakeholders fluent fast and expand usage on their own.
• Relentlessly drive active, sticky platform usage by understanding user needs and developing solutions that are platform native.
• Partner with the go-to-market team to ensure a seamless handoff from contract award to onboarding.
• Serve as an Integrate SME and support technical sales.
• Capture customer feedback and work with product and engineering teams to shape features early and inform the product roadmap.
• Own customer health: work with the customer to increase adoption.

Experience

We don't expect you to check every box - but here's the kind of background that sets you up to succeed:

• 2-4 years of experience in customer success, program management, or adjacent customer-facing roles
• Government, particularly defense and intelligence, or Defense Industrial Base (DIB) customer-facing experience
• Government program management background
• Experience designing or running training/enablement programs
• Off-the-charts emotional intelligence - you read a room instantly and know exactly how to navigate high-stakes customer relationships
• Extreme ownership - you don't wait to be told something's wrong, you catch it first and fix it
• Thrives in ambiguity - genuinely energized by messy, undefined problems, not just tolerant of themBonus: Primavera, Microsoft Project, or other project management software experience
• Eligible for a security clearance

Who You Are
You don't need a fully-scoped playbook to move: you build it as you go, and you're energized by that, not intimidated by it. You meet customers where they are - a program office, a prime, a smaller collaborating company new to the platform - and build trust fast with people who don't have time to waste.

You take extreme ownership: your accounts are yours, and you don't wait for someone else to notice something's slipping. You read people, read rooms, and adapt on the fly in high-stakes government settings where one misstep costs real trust.

You're ready for a role that puts you on the road 50-70% of the time, working directly alongside your manager as our Mission Success function grows.

ITAR Requirement

This position requires access to information protected under US export control laws, including the International Traffic in Arms Regulations and/or the Export Administration Regulations. As such, US person status (including US citizens, U.S. permanent residents, individuals granted U.S. asylum status, or individuals admitted in U.S. refugee status) is a required qualification for this position.

$90,000 - $110,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.