Mining Technology Support Advisor

Finning

• $75K — $95K *
Edmonton, AB T5A 0A1In-Person
Energy & Utilities
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Diploma in a technical or engineering field
  • Experience with IT systems, databases, or radio communications
  • Exposure to mining tech (MineStar, Wenco, Modular) is an asset
  • Strong problem-solving skills
  • Excellent communication and project coordination abilities
  • Knowledge of mining operations, GPS, and equipment systems

Responsibilities

  • Serve as the go-to technical expert for MineStar solutions
  • Troubleshoot and resolve complex system and operational technology issues
  • Support remote deployments, upgrades, and integrations
  • Deliver training to customers and internal teams
  • Build strong customer relationships and ensure high satisfaction
  • Contribute to continuous improvement of support processes

Benefits

  • Permanent position with full-time hours
  • 7x7 shift rotation for work-life balance
  • Opportunity to work with advanced mining technologies
  • Engagement in continuous improvement and customer satisfaction
  • Collaboration in a specialized mining technology environment
Full Job Description
Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
🚀 We’re Hiring: Mining Technology Support Advisor
đź“Ť Edmonton, AB | đź•’ 7x7 Rotation | đź’Ľ Full-Time, Permanent

👉 Important: This is NOT a traditional IT support role.
This position is focused on mining technology systems, fleet management solutions, and operational technologies that directly impact performance in active mining environments—such as Caterpillar MineStar™ Fleet, Terrain, Command (autonomous haulage), Detect (collision avoidance), and Health equipment monitoring systems, as well as related communication, GPS, and onboard mining technologies used across Finning-supported sites.

⏱️ Schedule
12-hour shifts on a 7x7 rotation (3-rotations of day shift and 1-rotation of night shift)

Job Description:

🔧 What You’ll Do

  • Serve as the go-to technical expert for MineStar solutions

  • Troubleshoot and resolve complex system and operational technology issues

  • Support remote deployments, upgrades, and integrations

  • Deliver training to customers and internal teams

  • Build strong customer relationships and ensure high satisfaction

  • Contribute to continuous improvement of support processes

âś… What You Bring

  • Diploma in a technical/engineering field

  • Experience with IT systems, databases, or radio communications

  • Exposure to mining tech (MineStar, Wenco, Modular) is an asset

  • Strong problem-solving, communication, and project coordination skills

  • Knowledge of mining operations, GPS, and equipment systems

If you're ready to step beyond traditional IT and make a real impact in mining technology, we want to hear from you.

👉 Apply now or reach out to learn more!

* Ladders Estimates

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